Guest Operations Coordinator

vor 1 Monat

Berlin, Deutschland Ukio Vollzeit
About Ukio |

We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .

Ukio's mission is to empower individuals to live where they want, when they want . We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere .

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets . We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals .

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve got a great mix of dedicated, collaborative, and results-driven people. In a true startup fashion, we always embrace the unknown and grant full autonomy to our team to act as owners of their projects and tasks. Our team is composed of everything from foodies to athletes, adventure seekers to art buffs. We know fun and we always have a team event on our calendars.

Role |

We are seeking an Operations Coordinator to join our team in Berlin. In this role you will be instrumental in supporting our Operations Manager with day to day tasks overseeing and managing our new apartments onboarding, facilities management, and guest operations for the company. We are a start-up, so you’ll be given a high degree of autonomy and expected to deal with numerous challenges and opportunities along the way.

Responsibilities |
  • Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
  • Ensure the cleanliness and high quality condition of the apartments
  • Manage and coordinate with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters etc.) and the building administration
  • Assist the sales team with some visits for the apartments for potential customers.
  • Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays

Check-In

  • Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
  • Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team
  • Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions.
  • Manage welcome kits and cleaning essentials inventory

Check-out

  • Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
  • Replace all essential items and cleaning supplies in apartments in between guests
  • Schedule and supervise the check-out cleaning of apartments
  • Conduct check-out procedure
  • Report and track the completion of maintenance and furniture replacement tasks that result from check-out
  • Provide feedback to the design team about furniture quality
  • Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

About you |
  • You have 1+ years of operational and/or customer service experience in hospitality/vacation rental industry
  • Previous experience using Property Management Systems
  • Able to work from office but also out and around
  • Valid driving license is a plus
  • Hands on & resolutive attitude
  • Comfortable working in cross-functional teams
  • Fluency in English and German required

Ukio's life benefits |
  • Health insurance payment allowance
  • UKIO Anniversary gift 
  • Team buildings and office events 
  • Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
  • Shared office with incredible break areas
  • An amazing internal culture and no dress code
  • International working environment with many different nationalities

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution

We look forward to receiving your application

For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO’s news, follow us on LinkedIn and Instagram

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