Guest Arrival Expert

vor 6 Monaten

Heidelberg, Deutschland Marriott International Vollzeit

GUEST ARRIVAL EXPERT / LOBBY ANGEL (m/f/d)
Heidelberg Marriott Hotel

Begin. Belong. Become.

Be empowered.

Begin: targeted onboarding program & "Be our Guest" program Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels  Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation Be connected: Numerous employee events & team building events for the “we-feeling” Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide  Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment 

Be you.

First impressions count and the first impression is you As a Guest Arrival Expert (m/f/d) you are part of an unforgettable guest experience. You are the first and last point of contact for our international guests and thus create impressions & moments that will be remembered. In cooperation with our Guest Relations team, you create WOW moments every day.

Your most important tasks include

Ensuring a smooth arrival, as well as departure of our guests including luggage service.  Working closely with our front office team to ensure that everything runs smoothly on arrival, departure and during our guests' stay.  Complaint management in cooperation with the management team and development of solutions to problems.  Maintaining & building a positive guest relationship. Providing information about the hotel, the city, sights & excursion destinations.  Ensuring order and cleanliness in the entrance area. Close cooperation with all departments of the hotel. 

Be able.

Professional experience in a guest-oriented position. Professional experience in the hotel industry is a plus.  Host mentality with friendly and competent demeanor. Good knowledge of German and English. Flexibility and enthusiasm. Excellent manners and a well-groomed appearance.

Be connected.

Then we look forward to getting to know you If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail:

Be inspired.

Our hotel on Instagram: @heidelbergmarriott
Marriott career on Instagram: @marriottcareer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.
 

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