Night Audit

**Job Number** 24180911
**Job Category** Rooms & Guest Services Operations
**Location** Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**NIGHT AUDIT AGENT (M/F/D)**

**Heidelberg Marriott Hotel**

**Begin, Belong, Become**

**Be empowered.**
- **Begin**: Targeted onboarding program & "Be our Guest" program
- **Belong**: A great team from various nations, flat hierarchies with fast decision-making processes & regular feedback
- **Become**: Wide range of internal & external training opportunities, individual development plans, excellent career advancement opportunities, transfer options to our sister hotels
- **Be balanced**: Permanent employment contract, consideration of your shift preferences and manageable working hours, as well as overtime compensation
- **Be connected**: Numerous employee events & team-building activities for a strong team spirit
- **Be honored**: Upsell program, Christmas and vacation bonuses, appreciation awards, employee referral program & savings benefits, discounted employee stays and F&B discounts in over 8,000 Marriott hotels worldwide
- **Be well**: Various wellbeing & (mental) health offerings, healthy & tasty meals in our canteen, partnership with the fitness provider “Pfitzenmeier,” numerous opportunities for social engagement

**Be able.**
- At the heart of our hotel, you will manage guest check-ins & check-outs
- You will be the contact person for our guests and address their concerns
- No one is perfect—therefore, you will handle complaint management
- Together with your team, you will prepare everything for the day shift
- As an upsell expert, you will work with the team to achieve your goals
- As a team player, you will work closely with all departments of the hotel

**Be you.**
- You are passionate about hospitality & your heart beats for the hotel industry
- You want to grow with us and learn something new every day
- A wrong order, special requests, or complex inquiries? You stay cool-headed
- You have completed training as a hotel specialist or have experience in a similar position
- Your communicative nature sets you apart—both in German and English
- Unsure if you meet all the aspects? We still want to meet you because “we hire for attitude & train for skills”

**Be connected.**

**Be inspired.**

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where the person is at the center. We are committed to non-discrimination on any protected basis, such as disability, nationality, religion, sexual orientation, or any other basis covered by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.