Senior Engagement Manager

vor 4 Wochen

Munich, Deutschland Celonis Vollzeit

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.

The Role:

As an Engagement Manager , you will support end-to-end implementations of Celonis’ technology across our largest and most strategic customers. You will articulate Celonis’ product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish Celonis’ Services Value proposition and create statements of work with customers during the pre-sales phase. 

In this role, you will assist customers in understanding how to build best practice and enduring capabilities, are responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customers engagement with Celonis. 

The work you’ll do:

Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.  Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.  Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.  Regularly communicate project status, covering key discussion items, action items, risks and issues. As well as keeping projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success. Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed Use your experience to Contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices. 

The qualifications you need:

Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives Strong communication skills in English and German and a background in consulting with a proven ability to manage Stakeholders and project timelines. Experience in people managing consulting teams both onshore and offshore Experience in positioning Services, writing proposals and “statement of works” within a complete ecosystem (customers and partners) A history of working with an ecosystem of partners and managed co-delivery Ability to effectively set and manage customer expectations Strong analytical skills, especially in applying technology solutions to core business problems Ability and willingness to be certified in Celonis products Project management certifications (PMP, Prince2, or Safe/Agile) Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field

What Celonis can offer you:

The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more) Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.


Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. .

  • manager people engagement

    vor 2 Monaten

    Munich, Bayern, Deutschland Philip Morris International Vollzeit

    Zum nächstmöglichen Zeitpunkt Standort in München Werde Teil unseres engagierten Teams und begeistere unsere Mitarbeitenden als Manager People Engagement & DEI (M/W/D) mit effektiven Mitarbeiterengagements. Neben der Leitung der internen Kommuniktationskanäle, hast du zusätzlich die Möglichkeit deine Leidenschaft zu Themen aus Diversity, Equatiy &...

  • manager people engagement

    Vor 6 Tagen

    Munich, Bayern, Deutschland Philip Morris International Vollzeit

    Zum nächstmöglichen Zeitpunkt Standort in München Werde Teil unseres engagierten Teams und begeistere unsere Mitarbeitenden als Manager People Engagement & DEI (M/W/D) mit effektiven Mitarbeiterengagements. Neben der Leitung der internen Kommuniktationskanäle, hast du zusätzlich die Möglichkeit deine Leidenschaft zu Themen aus Diversity, Equatiy &...

  • manager people engagement

    vor 3 Wochen

    Munich, Bayern, Deutschland Philip Morris International Vollzeit

    Zum nächstmöglichen Zeitpunkt Standort in München Werde Teil unseres engagierten Teams und begeistere unsere Mitarbeitenden als Manager People Engagement & DEI (M/W/D) mit effektiven Mitarbeiterengagements. Neben der Leitung der internen Kommuniktationskanäle, hast du zusätzlich die Möglichkeit deine Leidenschaft zu Themen aus Diversity, Equatiy &...

  • Public Sector Senior Audit Manager or Senior Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Direct Staffing Inc Vollzeit

    Public Sector Senior Audit Manager or Senior ManagerFull-timeAccounting / AuditingPublic Sector Senior Audit Manager or Senior ManagerBethesda, MDAccounting / AuditingExp 2-5 yearsDegree BachReloBonusJob DescriptionOur purpose is helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee...

  • Tax Senior Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland Direct Staffing Inc Vollzeit

    The Core Tax Services Senior Manager /Senior Director is responsible for applying industry specific knowledge to advise clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the...

  • Employee Engagement Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland AmRest (authorisierter Lizenznehmer von Starbucks EMEA Ltd) Vollzeit

    Über uns.Wir sind mehr als Menschen in 23 Ländern auf der ganzen Welt. Wirsind ein globales Unternehmen, das sich von einem globalen Ziel leitenlässt und fest davon überzeugt ist, dass wir die Herzen der Menschendurch einen hervorragenden Service gewinnen können. Gegründet 1993, sindwir heute einer der größten Restaurantbetreiber in Europa und...

  • Principal Engagement Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland ServiceNow Vollzeit

    Company's OverviewAt ServiceNow, our tech helps the world function for everyone, and our team makes it happen. We're quick because the world can't wait, and we innovate uniquely for our clients and communities. By joining ServiceNow, you become part of a team of change makers who are ambitious, curious, and inventive. We believe that your best work thrives...

  • Principal Engagement Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland ServiceNow Vollzeit

    Company's OverviewAt ServiceNow, our tech helps the world function for everyone, and our team makes it happen. We're quick because the world can't wait, and we innovate uniquely for our clients and communities. By joining ServiceNow, you become part of a team of change makers who are ambitious, curious, and inventive. We believe that your best work thrives...

  • Engagement Manager

    vor 1 Woche

    Munich, Deutschland Ipsos Vollzeit

    Ipsos Strategy3 ist eine international führende Beratung in den Bereichen Markenstrategie, Marketing, und Innovation. Mit Hauptsitz in New York City und Büros in den USA, UK, Frankreich, und China, und zweistelligem Wachstum seit mehreren Jahren, ist es 2021 soweit: wir starten in Deutschland! Für unsere Beratungselite S3 Deutschland suchen wir nun...

  • Senior Manager Product Management

    Vor 6 Tagen

    Munich, Bayern, Deutschland Ph7 Vollzeit

    Senior Manager Product Management / Head Product Management - CloudFull-timeCloud Solutions/Services Company Role:Head Product ManagementCloud Solutions, KeyWords: Senior Management, Product Management, new product development, Product RoadMap, product manager, Product Planning, product strategy, product lifecycle, New Product Planning, New Product...

  • Senior Manager, Projects

    Vor 6 Tagen

    Munich, Bayern, Deutschland Dr. Kleeberg & Partner GmbH WPG StBG Vollzeit

    Über das Unternehmen Wir sind eine national und international tätige Wirtschaftsprüfungs- und Steuerberatungsgesellschaft mit Sitz in München. Wir betreuen mit mehr als 200 Mitarbeiter:innen ein breites Spektrum großer und mittelständischer Unternehmen und Institutionen in den Bereichen Steuerberatung, Wirtschaftsprüfung und betriebswirtschaftlicher...

  • Senior Manager Controlling

    Vor 5 Tagen

    Munich, Bayern, Deutschland Dr. Kleeberg & Partner GmbH WPG StBG Vollzeit

    ââ ̄Senior Manager Wirtschaftsprüfung - Rechnungswesen / Controlling (m/w/d) Über das Unternehmen Wir sind eine national und international tätige Wirtschaftsprüfungs- und Steuerberatungsgesellschaft mit Sitz in München.

  • Senior Manager Audit

    Vor 5 Tagen

    Munich, Bayern, Deutschland Dr. Kleeberg & Partner GmbH WPG StBG Vollzeit

    ââ ̄Senior Manager Nachhaltigkeit - ESG / Audit / Beratung / Umwelttechnik (m/w/d) Über das Unternehmen Wir sind eine national und international tätige Wirtschaftsprüfungs- und Steuerberatungsgesellschaft mit Sitz in München.

  • Services Engagement Director

    vor 4 Wochen

    Munich, Deutschland Genesys Vollzeit

    Do you have a passion to create amazing Professional Service experiences? Do you have experience migrating customers to the cloud? This is a role for a high energy person looking to be part of a high performing and fast growing cloud business. The Service Engagement Director, Professional Services will be responsible for growing and executing the delivery...

  • Senior Manager Logistics

    vor 4 Wochen

    Munich, Deutschland Red Bull Vollzeit

    Der Senior Manager Logistics ist für das nationale Logistik-Setup inklusive der Kostenplanung des lokalen Logistik Budgets verantwortlich. In Zusammenarbeit mit unseren 3PLs, dem Customer Service, Procurement und dem Demand & Supply Planning Team sowie weiteren internen- sowie externen Stakeholdern realisiert der Senior Manager Logistics ein optimales...

  • Senior Manager Logistics

    vor 3 Wochen

    Munich, Deutschland Red Bull Vollzeit

    Der Senior Manager Logistics ist für das nationale Logistik-Setup inklusive der Kostenplanung des lokalen Logistik Budgets verantwortlich. In Zusammenarbeit mit unseren 3PLs, dem Customer Service, Procurement und dem Demand & Supply Planning Team sowie weiteren internen- sowie externen Stakeholdern realisiert der Senior Manager Logistics ein optimales...

  • Senior Account Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland HRinstruments Vollzeit

    ââ ̄Senior Account Manager - HR / B2B / SaaS (m/w/d) Über das Unternehmen Wir sind ein Startup in München, das innovative cloudbasierte Feedbackinstrumente mit den Schwerpunkten Personal-, Team- und Organisationsentwicklung sowie Talent Management anbietet.

  • Customer & Broker Engagement Manager

    vor 2 Monaten

    Munich, Deutschland Berkshire Hathaway Specialty Insurance Vollzeit

    Job Opportunity: The Regional Customer & Broker Engagement Manager is responsible for guiding and linking the regional growth strategy for Berkshire Hathaway Specialty across product lines, and for delivering additional business opportunities through active engagement with brokers and customers. This is an important role with responsibility to the...

  • Customer & Broker Engagement Manager

    vor 3 Wochen

    Munich, Deutschland Berkshire Hathaway Specialty Insurance Vollzeit

    Job Opportunity: The Regional Customer & Broker Engagement Manager is responsible for guiding and linking the regional growth strategy for Berkshire Hathaway Specialty across product lines, and for delivering additional business opportunities through active engagement with brokers and customers. This is an important role with responsibility to the...

  • Communication and Marketing Specialist

    Vor 7 Tagen

    Munich, Deutschland GENERALI ENGAGEMENT SOLUTIONS Vollzeit

    **DISCOVER NEW PERSPECTIVITIES AS** Communication and Marketing Specialist (M/F/d) Overview Generali Engagement Solutions GmbH creates preventive and dynamic engagement programs designed for clients who want to improve themselves but need motivation. We educate, motivate and reward positive behavior change, adapting seamlessly to everyone’s lifestyle...