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Services Engagement Director
vor 4 Monaten
Do you have a passion to create amazing Professional Service experiences?
Do you have experience migrating customers to the cloud?
This is a role for a high energy person looking to be part of a high performing and fast growing cloud business. The Service Engagement Director, Professional Services will be responsible for growing and executing the delivery of services; while providing the highest level of customer satisfaction for our top accounts in DACH.
This role is a results driven position; driving growth in a diverse Professional Services organization, accountable for Services Bookings, Services Gross Profit, and Customer Satisfaction. You will support the account team with the Professional Service Offerings by structuring the Professional Service engagement, alignments with partners and direct customers, generating convincing Statement of Works (SOWs) and presenting the Service Engagement in direct contact with customers and partners.
You will work in a team of Project Delivery and Service Engagement Managers structuring and executing Professional Service engagements.
We look for individuals who have a proven track record of overachieving and who likes to WIN
**Why work for Genesys?**
Working in a high energy dynamic team with a set up that provides every opportunity to thrive.
High trust working environment, empowering you to work independently and be self-motivated to create lasting customer relationships
A variety of diverse and international career paths
You have the opportunity drive the business through accurate forecasting and strategic account planning.
You have the opportunity to create dynamic service presentations working with industry best technical experts as part of an account team.
Showcase your proven abilities to create relationships with executives, stakeholders, and key influencers
**What do you need to have?**
Bachelor’s degree or higher in Business or Computer Science.
5+ years of hands-on Professional Services experience as Senior Consultant, Project Manager or Service Sales.
Contact Center experiences preferred.
Cloud deployments project experience strong preferred.
Follow standard Professional Services Operational process and guidelines.
Identify additional service opportunities resulting from engagement work.
Hands-on experience selling, delivering and supporting large projects and programs.
Ability to communicate directly to technical teams and commercial teams.
Excellent communication skills in German and English. (written & oral presentation)
Ability to travel as necessary to support business.
Travel 30% - 50% - Post COVID
Fluent German language
**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
