Premier Technical Support Specialist
vor 4 Monaten
Description and Requirements
This a technical role within the Lenovo’s Premier Technical Support team based in Essen and Stuttgart, Germany. In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.
This role directly reports to our Technical Support Manager in Germany.
Location: Essen or Stuttgart, hybrid work model, combining both remote and in-office work
Day-To-Day Tasks:
Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own ‘open case’ workload and drives to closure.
Position Requirements:
3+ years of experience in Client Technical Support roles. Experience within IT Services and Working with Field Service Providers Working Knowledge on Windows Operating Systems and MS Products Technical Knowledge on client (Notebook, Desktop, & Tablets) Business Fluent English and German language
What Lenovo can offer You:
Check out the video, our DACH team created, to give you an insight into the Lenovo culture We are looking forward to talking to you
-
Global Technical Support Specialist
Vor 4 Tagen
Essen, Nordrhein-Westfalen, Deutschland Epiroc VollzeitEpiroc is a leading global provider of productivity solutions for the mining and infrastructure industries. We are seeking an experienced Global Technical Support Specialist to join our team in Essen, Germany.About the RoleThis is an exciting opportunity to provide technical support to our customers, employees, and business partners across Europe West...
-
Technical Customer Support Specialist
Vor 5 Tagen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitCustomer Support Role at Zoho Corporation EuropeZoho Corporation Europe is seeking a highly motivated Technical Customer Support Specialist to join our team and provide exceptional support to our customers in the European market.This is an exciting opportunity for a self-starter with a passion for customer support to gain valuable experience and grow within...
-
Presales Technical Support
vor 1 Monat
Essen, Deutschland The Recruitment-HUC VollzeitRole DescriptionThis is a full-time remote role for a Presales Technical Support position. The role involves providing technical support to the sales team, assisting with product demonstrations, understanding customer requirements, and preparing technical proposals and presentations.QualificationsExcellent communication and presentation skillsStrong...
-
Automotive Support Specialist
Vor 5 Tagen
Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL VollzeitDiscover a challenging role as an Automotive Support Specialist at MSX INTERNATIONAL, where you will play a vital part in resolving technical issues for our retail partners.We are seeking an experienced and skilled Technical Service Engineer to join our team. In this position, you will be responsible for providing expert technical support to retailers and...
-
Technical Specialist
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Epiroc VollzeitEpiroc: A Leader in Innovative Mining and Infrastructure SolutionsWe're seeking a highly skilled Technical Specialist - Surface to join our team at Epiroc. As a key member of our organization, you'll play a vital role in managing surface drilling equipment throughout its life cycle.Responsibilities:• Deliver exceptional customer service, addressing...
-
IT Support Specialist in Essen
Vor 4 Tagen
Essen, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitJob DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Randstad Professional Solutions.About the RoleIn this position, you will be responsible for providing top-notch support to our clients in the Essen area. Your primary goal will be to ensure that all service requests are qualified and processed efficiently, resulting in...
-
Technical Specialist
vor 5 Monaten
Essen, Deutschland Epiroc VollzeitEpiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers...
-
Customer Support Specialist
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe VollzeitAbout This RoleWe are seeking a highly motivated Customer Support Specialist to join our talented team at Zoho Corporation Europe. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers in the European market.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain...
-
IT Support Specialist
vor 4 Wochen
Essen, Deutschland Recruitment Room VollzeitRequirements You have initial experience in IT support and can identify faults flexibly and quickly and install individual IT solutions You have a high level of customer and service orientation You feel comfortable using ticket systems such as Zendesk Intercom or similar You have good knowledge of common operating systems software applications and network...
-
Technical Support Engineer
vor 5 Monaten
Essen, Deutschland MSX International VollzeitTechnical Support Engineer (m/w/d) Hybrid Essen Purpose of the position As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data...
-
Product Specialist Warranty and Technologies
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Epiroc VollzeitProduct Specialist Warranty and TechnologiesEssential ResponsibilitiesAs a Product Specialist Warranty and Technologies, you will be responsible for providing technical support to our employees, customers, and business partners, as well as handling warranty-related tasks and ensuring smooth communication between various teams. Your key responsibilities will...
-
Technical Support Engineer
vor 5 Monaten
Essen, Deutschland MSX INTERNATIONAL VollzeitTechnical Support Engineer (m/w/d)HybridEssen Purpose of the positionAs a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature,...
-
Technical Support Specialist
vor 3 Wochen
Essen, Deutschland myneva Group GmbH Vollzeit**Deine Mission**: In dieser Rolle bist du unsere erste Anlaufstelle für unsere Bestandskunden im Support und hilfst ihnen die reibungslose Funktionalität unserer Lösungen sicherzustellen. Dabei bist du Teil unseres Customer Support Teams und arbeitest eng mit anderen Bereichen wie Vertrieb, Produktmanagement und Entwicklung zusammen. Diese Position...
-
Warranty and Technologies Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland Epiroc VollzeitJob OverviewWe are seeking a highly skilled Warranty and Technologies Specialist to join our team at Epiroc. As a key member of our Customer Center Europe West, you will play a vital role in providing technical support to our employees, customers, and business partners.About the RoleThis is a fantastic opportunity for an agile and hands-on individual who...
-
3rd - Level - Support (M/w/d)
vor 6 Monaten
Essen, Deutschland experts Vollzeit3rd - Level - Support (m/w/d) **Experten. Talente. Persönlichkeiten.**: For our client, an IT service provider, we are looking for a 3rd Level Supporter (M/F/d) in the mainframe environment. **Your tasks**: - Software lifecycle management: installation, upgrade, maintenance and replacement of Software - Exploring new product features which can benefit...
-
Technical Sales for industrial Coatings/Linings
vor 6 Monaten
Essen, Deutschland Sigas GmbH VollzeitTechnical Sales For Industrial Coatings/Linings HEGGEL® GmbH , a leading company active in the field of industrial protective coating systems is seeking Technical Sales specialist for industrial Coatings/Linings to join our team of sales engineers.We innovatively design and produce high-performance corrosion protection coatings, linings and floorings...
-
Electrical Engineer
vor 3 Monaten
Essen, Deutschland GULP – experts united VollzeitOn behalf of our business partner, we are currently looking for a qualified technician / electrical engineer (f/m/d) as a specialist in support for industrial automation technology . Use our service as a springboard into the team of a renowned automobile manufacturer in Munich. Apply directly online now - or contact us by phone or e-mail. By the...
-
Sustainability Specialist
vor 5 Monaten
Essen, Deutschland Quantis VollzeitQuantis is looking for a **Sustainability Specialist** to support the team deliver high-quality, science-based climate strategies, roadmaps and implementation plans to our clients in Germany. As a Sustainability Specialist at Quantis you will: - Be responsible for performing, managing, interpreting and communicating the outcomes of climate strategies...
-
Technical Sales Manager
vor 1 Tag
Essen, Deutschland Workwise VollzeitÜber das Unternehmen Seit 1986 unterstützen wir als führender Distributions-Partner weit über 100 internationale Firmen aus der Photonik bei der Erschließung des europäischen Marktes. Dabei sind wir ein wichtiges Bindeglied zwischen Anwendern, Integratoren und Lieferanten. Unser Erfolg basiert auf unserer vertrauensvollen, lösungsorientierten...
-
Mitarbeiter IT-Support Onsite
vor 4 Wochen
Essen, Deutschland Hemmersbach GmbH & Co. KG VollzeitMitarbeiter IT-Support Onsite (m/w/d) Become a part of our dynamic IT team and provide exceptional onsite support! In this role, you will be the go-to person for all technical inquiries, ensuring smooth operations and happy users. Your problem-solving skills and technical expertise will be highly valued as you tackle challenges and contribute to exciting IT...