Manager (m/f/d) Global Industry Management - Region North Europe
vor 2 Monaten
- Full or Part Time
- Ballindamm 25, 20095 Hamburg, Deutschland
- With Professional Experience
- 8/29/24 1680457
About Hapag-Lloyd
With a fleet of 287 modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
Manage and develop Global Industry Management (GIM) and Beneficial Cargo Owner (BCO) customers by implementing and executing a successful strategy and by developing business opportunities to or from Region North Europe in line with the overall company strategy.
- Develop the regional strategy GIM/BCO portfolio accounts
- Support budget discussions, tender target setting and contribute to the development of Account Plans
- Represent regional and area interests and expedite cross functional communication
- Closely liaise with Global Account Managers (GAMs) and Regional Account Managers (RAMs) in Region North Europe and actively drive Performance Management to ensure that vertical and customer targets are met
- Support to deliver the committed quality promises to our customers, identify challenges and develop solution action plans
- Actively support the tender process and ensure that your vertical / customer strategy is lived during tender negotiations
- Serve as a key escalation, consultant and focal point for our customers, Account Managers, and other internal stakeholders on regional basis
- F2F support customer QBR’s (Quarterly Business Reviews) and tender negotiations if needed
- Prepare presentations, create data analysis, and process ad-hoc requests
- Develop and continuously improve concepts, tools, reporting’s and KPI´s to ensure further strengthening of GIM/BCO in Region North Europe
- Support in BCO related projects and drive initiatives to enhance customer retention and reduce churn within the GIM/BCO portfolio
- Professional Experience in the liner shipping/transportation industry, ideally in Sales or Customer Experience roles
- Open-minded, resilient, and agile with positive mindset
- Proactivity, ownership, and a high level of responsibility
- Team player with good problem-solving skills
- Very good interpersonal and analytical skills
- Able to easily adapt to an ever-evolving environment and willing to take on new responsibilities
- Ability to understand complex problems and develop ideas on how to improve the status quo
- Excellent communication and presentation skills and fluent in both verbal and written English
- Experience in project work and working cross-functionally
- Proficient in all MS Office products and Qlik View/Qlik Sense
- Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of
- Excellent opportunities for further development, supported by a wide range of training and development opportunities
- Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract
- At least 28 days of vacation, flextime, capital-forming benefits, company pension plan
- Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar
- Central location between the main train station and Jungfernstieg as well as subsidy for public transportation
- Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work
- Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
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