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Global Industry Management Professional

vor 3 Monaten

Hamburg, Hamburg, Deutschland Hapag-Lloyd Vollzeit

About Hapag-Lloyd

Hapag-Lloyd is a leading global container shipping company with a fleet of modern container ships and a total transport capacity of 11.9 million TEU. The company operates in the Liner Shipping segment, with around 13,000 employees and offices in over 100 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU, including one of the largest and most modern fleets of reefer containers.

Our Business

Hapag-Lloyd offers fast and reliable connections between over 400 ports across the world. In the Terminal & Infrastructure segment, the company has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The company's Terminal & Infrastructure segment has around 2,000 employees, who handle terminal-related activities and provide complementary logistics services at selected locations.

Your Responsibilities

As a Global Industry Management Professional, you will be responsible for managing and developing Global Industry Management (GIM) and Beneficial Cargo Owner (BCO) customers by implementing and executing a successful strategy and developing business opportunities to or from Region North Europe in line with the overall company strategy.

  • Develop the regional strategy GIM/BCO portfolio accounts
  • Support budget discussions, tender target setting, and contribute to the development of Account Plans
  • Represent regional and area interests and expedite cross-functional communication
  • Closely liaise with Global Account Managers (GAMs) and Regional Account Managers (RAMs) in Region North Europe and actively drive Performance Management to ensure that vertical and customer targets are met
  • Support to deliver the committed quality promises to our customers, identify challenges, and develop solution action plans
  • Actively support the tender process and ensure that your vertical/customer strategy is lived during tender negotiations
  • Serve as a key escalation, consultant, and focal point for our customers, Account Managers, and other internal stakeholders on a regional basis
  • F2F support customer QBR's (Quarterly Business Reviews) and tender negotiations if needed
  • Prepare presentations, create data analysis, and process ad-hoc requests
  • Develop and continuously improve concepts, tools, reporting's, and KPI's to ensure further strengthening of GIM/BCO in Region North Europe
  • Support in BCO-related projects and drive initiatives to enhance customer retention and reduce churn within the GIM/BCO portfolio

Your Profile

We are looking for a professional with:

  • Professional experience in the liner shipping/transportation industry, ideally in Sales or Customer Experience roles
  • Open-minded, resilient, and agile with a positive mindset
  • Proactivity, ownership, and a high level of responsibility
  • Team player with good problem-solving skills
  • Very good interpersonal and analytical skills
  • Able to easily adapt to an ever-evolving environment and willing to take on new responsibilities
  • Ability to understand complex problems and develop ideas on how to improve the status quo
  • Excellent communication and presentation skills and fluent in both verbal and written English
  • Experience in project work and working cross-functionally
  • Proficient in all MS Office products and Qlik View/Qlik Sense

We Offer

We offer:

  • Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of
  • Excellent opportunities for further development, supported by a wide range of training and development opportunities
  • Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract
  • At least 28 days of vacation, flextime, capital-forming benefits, company pension plan
  • Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar
  • Central location between the main train station and Jungfernstieg as well as subsidy for public transportation
  • Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing