Global Industry Management Professional
Vor 7 Tagen
Job Summary:
We are seeking a highly skilled Global Industry Management Professional to join our team in Region North Europe. As a key member of our Global Industry Management team, you will be responsible for developing and executing a successful strategy to manage and develop Global Industry Management (GIM) and Beneficial Cargo Owner (BCO) customers.
Key Responsibilities:
- Develop and implement a regional strategy for GIM/BCO portfolio accounts
- Support budget discussions, tender target setting, and contribute to the development of Account Plans
- Represent regional and area interests and expedite cross-functional communication
- Closely liaise with Global Account Managers (GAMs) and Regional Account Managers (RAMs) in Region North Europe and actively drive Performance Management to ensure that vertical and customer targets are met
- Support the delivery of committed quality promises to our customers, identify challenges, and develop solution action plans
- Actively support the tender process and ensure that your vertical/customer strategy is lived during tender negotiations
- Serve as a key escalation, consultant, and focal point for our customers, Account Managers, and other internal stakeholders on a regional basis
- Prepare presentations, create data analysis, and process ad-hoc requests
- Develop and continuously improve concepts, tools, reporting, and KPIs to ensure further strengthening of GIM/BCO in Region North Europe
- Support in BCO-related projects and drive initiatives to enhance customer retention and reduce churn within the GIM/BCO portfolio
Requirements:
- Professional experience in the liner shipping/transportation industry, ideally in Sales or Customer Experience roles
- Open-minded, resilient, and agile with a positive mindset
- Proactivity, ownership, and a high level of responsibility
- Team player with good problem-solving skills
- Very good interpersonal and analytical skills
- Able to easily adapt to an ever-evolving environment and willing to take on new responsibilities
- Ability to understand complex problems and develop ideas on how to improve the status quo
- Excellent communication and presentation skills and fluent in both verbal and written English
- Experience in project work and working cross-functionally
- Proficient in all MS Office products and Qlik View/Qlik Sense
About Us:
Hapag-Lloyd is one of the world's leading liner shipping companies, with a fleet of modern container ships and a total transport capacity of 11.9 million TEU. We offer a wide range of benefits, including competitive remuneration, excellent opportunities for further development, and a permanent employment contract.
Contact Information:
Dawid Bujalla, Manager Talent Acquisition & Employer Branding
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