Global Industry Management Professional

vor 4 Wochen

Hamburg, Hamburg, Deutschland Hapag-Lloyd Vollzeit

Job Summary:

We are seeking a highly skilled Global Industry Management Professional to join our team in Region North Europe. As a key member of our Global Industry Management team, you will be responsible for developing and executing a successful strategy to manage and develop Global Industry Management (GIM) and Beneficial Cargo Owner (BCO) customers.

Key Responsibilities:

  • Develop and implement a regional strategy for GIM/BCO portfolio accounts
  • Support budget discussions, tender target setting, and contribute to the development of Account Plans
  • Represent regional and area interests and expedite cross-functional communication
  • Closely liaise with Global Account Managers (GAMs) and Regional Account Managers (RAMs) in Region North Europe and actively drive Performance Management to ensure that vertical and customer targets are met
  • Support the delivery of committed quality promises to our customers, identify challenges, and develop solution action plans
  • Actively support the tender process and ensure that your vertical/customer strategy is lived during tender negotiations
  • Serve as a key escalation, consultant, and focal point for our customers, Account Managers, and other internal stakeholders on a regional basis
  • Prepare presentations, create data analysis, and process ad-hoc requests
  • Develop and continuously improve concepts, tools, reporting, and KPIs to ensure further strengthening of GIM/BCO in Region North Europe
  • Support in BCO-related projects and drive initiatives to enhance customer retention and reduce churn within the GIM/BCO portfolio

Requirements:

  • Professional experience in the liner shipping/transportation industry, ideally in Sales or Customer Experience roles
  • Open-minded, resilient, and agile with a positive mindset
  • Proactivity, ownership, and a high level of responsibility
  • Team player with good problem-solving skills
  • Very good interpersonal and analytical skills
  • Able to easily adapt to an ever-evolving environment and willing to take on new responsibilities
  • Ability to understand complex problems and develop ideas on how to improve the status quo
  • Excellent communication and presentation skills and fluent in both verbal and written English
  • Experience in project work and working cross-functionally
  • Proficient in all MS Office products and Qlik View/Qlik Sense

About Us:

Hapag-Lloyd is one of the world's leading liner shipping companies, with a fleet of modern container ships and a total transport capacity of 11.9 million TEU. We offer a wide range of benefits, including competitive remuneration, excellent opportunities for further development, and a permanent employment contract.

Contact Information:

Dawid Bujalla, Manager Talent Acquisition & Employer Branding

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