Internship Customer Support Center

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionOur Regional Customer Support Center in Mannheim is responsible for technical and application customer service for Germany, Switzerland, Austria, Belgium, the Netherlands, Greece and Turkey.In this internship you will be part of a highly qualified team of product specialists and experience the interface between technology, IT, natural sciences and medicine. In the Customer Support Center you will help to support our laboratory systems for medical diagnostics. You will learn more about the daily business of the international Customer Support Center, including the coordination of the hotline and trainings for our customers in laboratories and hospitals in seven European countries.You will be warmly welcomed into the team right from the start and will gain exciting insights into various areas. The focus is to guarantee a constant learning effect and challenge you while also offering the opportunity to contribute your own ideas.Your tasksSupport and coordination of applicative and technical service projectsSupport of workforce planning for hotline & trainingCreation and maintenance of Knowledge Management ToolsOptimization and editing of process descriptionsCreation of analyses and reports for controlling purposesYour profileYou must be enrolled in a Master's program in biology, molecular biology, biochemistry, chemistry, medicine or a comparable programYou have experience in project managementYou are familiar with the MS Office package, particularly Excel and PowerPoint, or similar toolsYou have a keen interest in new ideas and question conventional thought patternsYou convince with your analytical approach and have a high degree of independence and coordination skillsYou enjoy working in a team, especially in an international context.You have good written and spoken English skills. Ideally you speak German ( at least B2).Your benefitsFlexible time management2.268€ salary per month for a full-time internship > 3 monthsReduced meal prices (-50 %) in our employee canteenNetworking with other studentsYour applicationPlease upload your resume and add a motivation letter to your application.Please note, that you must be enrolled during the whole period of the internship. We are not accepting applications of students, who already finished their Master's study and are no longer enrolled at the university.Period: from September 2026 till August 2027 (a period of 12 months). We are looking forward to your application  Your contact to us With people. For people.Do you need further support?Please have a look at our FAQs, you will find them via Who we areA healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let's build a healthier future, together. Roche is an Equal Opportunity Employer.