Senior Specialist CuEx Operations
vor 1 Woche
Location
Berlin
Contract
Full time
Job Category
THE ROLE AND THE TEAM
The Customer Experience team acts as a vital bridge between Customer Support Stakeholders (e.g. Customer Care (CuCa)) and Zalando Payments, ensuring smooth Payments Operations and resolving complex payment-related issues that directly impact customer satisfaction.
As a (Senior) Specialist, you will be instrumental in providing back-office support to Customer Care (CuCa). Your primary focus will be on resolving complex payment issues and championing continuous process improvements, all while ensuring solutions are customer-friendly and align with Zalando's payment processes. This role is ideal for a proactive problem-solver with a passion for quality and efficiency in a collaborative environment. You will develop expertise in dispute management, stakeholder collaboration, and operational excellence, taking ownership of initiatives that enhance the customer journey.
At ZPS, our mission is to provide a seamless, secure, and efficient payment experience that maximizes customer satisfaction and drives business success. We are committed to championing our customers while maintaining operational excellence across all ZPS payment processes. By ensuring frictionless transactions and improving conversion rates, we strengthen the payment journey and serve as a vital link between Zalando Customer Care, Zalando SE Finance and Zalando Payments.
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to
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Senior Specialist CuEx Operations
vor 1 Woche
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