Senior Guest Operations Specialist

vor 18 Stunden

Berlin, Berlin, Deutschland Blueground Vollzeit

Description
Redefining how people live.

At Blueground, we believe that when your base is reliable, the world opens up. That's why we're building the world's leading platform for living.

Every year, 350 million people move between cities—yet today's housing options haven't caught up with the needs of this modern, mobile generation. Blueground was built to change that.

With 40,000+ homes across the globe, available for stays from a few days to a year or more, we're just getting started. We're on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.

Our Culture Is Grounded In Five Principles

  • Guests First – Every decision starts with their experience.
  • Move Fast – We value speed, momentum, and action.
  • Dive In – The magic is always in the details, and we go deep.
  • Embrace Change – Change isn't a disruption; it's how we grow.
  • Keep It Honest – Transparency accelerates progress—and strengthens relationships.

If you're ready to do the best work of your life and help reshape how the world lives, we'd love to meet you.

The Role

We're looking for a Senior Guest Operations Specialist to join our rapidly growing team in Paris. In this critical role, you'll be on the front lines of our guest experience—ensuring our homes are in perfect condition, resolving urgent issues with care, and supporting the Operations team in delivering five-star stays.

This is the perfect opportunity for someone who's proactive, reliable, and passionate about quality and service.

What You'll Do

Be the On-the-Ground Hero: Respond to guest-related issues like lockouts, maintenance emergencies, tech glitches, and building service needs—serving as the critical link between guests and internal teams.

Ensure Perfection: Conduct thorough unit inspections before guest check-ins and after check-outs, ensuring each apartment meets our high standards for cleanliness, design, and functionality.

Support Property Setups: Work alongside the Operations Managers to prepare new units—checking furnishings, supplies, and technology to guarantee everything is guest-ready.

Maintain Quality: Perform ongoing walkthroughs to verify that homes align with design specifications, maintenance follow-ups are completed, and interiors reflect our brand quality.

Deliver Exceptional Service: Serve as a guest-facing operations contact, working closely with our Customer Experience team to resolve in-stay requests efficiently and thoughtfully.

Balance Office & Field Work: Spend most of your time in the field, supported by occasional desk-based coordination using tools like Slack, G Suite, and email.

What You Bring

  • A problem-solving mindset with the ability to act quickly and calmly under pressure
  • Detail-oriented approach and pride in delivering top-quality results
  • Strong communication and guest service skills
  • Tech-savvy with comfort using tools like email, Slack, and Google Suite
  • Enthusiasm for operational excellence and ownership of outcomes
  • Access to a reliable vehicle and valid driver's license
  • Positive, self-motivated, and friendly demeanor—you're a team player who gets things done

Benefits

  • Competitive salary & up to 15% annual bonus
  • Flexible Paid Time Off
  • Group Health Insurance program
  • Dynamic working environment with talented people
  • Complimentary accommodations in Blueground locations Think summer in LA and winter in Dubai

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