Field & Service Desk Technician

Vor 2 Tagen

Frankfurt am Main, Hessen, Deutschland Micro IT Global Vollzeit
Role Responsibility

As ICT Field Support Technician / Service Desk Agent you will concentrate your activities on the following:

40% of the service capacity with this profile were needed to fulfil the requested services:

  • End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
  • IT technologies as used at EUMETSAT eg. HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications
  • Support of Meeting room infrastructure like discussion systems.

60 % of the service capacity with this profile were needed to fulfil the requested services:

  • Troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat ,…
  • Installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx)
  • End user support
  • Outlook configuration and administration and troubleshooting in an MS exchange environment
  • Performing user administration in MS Active Directory and MS Exchange
  • Using Microsoft Management Console
  • On-call duty is required for this job
Requirements:

As a minimum, 5 years experience in the following: 

  • End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
  • IT technologies as used at EUMETSAT eg. HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications
  • Support of Meeting room infrastructure like discussion systems.
  • Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
  • Extensive knowledge of and experience in the and troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat ,…
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx)
  • Extensive experience in end user support in general.
  • Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
  • Experience in performing user administration in MS Active Directory and MS Exchange
  • Experience in using Microsoft Management Console
  • Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload In addition, the following knowledge shall be considered an advantage:
    • Certification for the maintenance of HP/DELL desktops and notebooks
    • Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware
    • Experience in performing inventory and stock management
    • Knowledge of managing inventory repositories especially in SAP The following activities will gradually become of importance to the position but, if required, the key person will be trained in-house on these activities
    • Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment
    • Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP - MS Office, etc).
    • Experience in using software distribution systems (MS SCCM)
    • Experience in providing support for Document Management Software

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