Aftersales Back Office Specialist
Vor 6 Tagen
Join the Luminator Technology Group, a global leader in intelligent transportation solutions. With over 90 years of experience, we develop cutting-edge hardware, software, and data systems that enhance the passenger experience and optimize operations—helping cities move smarter and faster.
As an Aftersales Backoffice Specialist, you will be the backbone of our service operations, ensuring smooth handling of field service requests, repair orders, and customer communications. You'll work closely with internal teams and European customers to maintain high service standards and drive continuous improvement.
Key Responsibilities
- Serve as a reliable point of contact for European customers, managing inquiries and service requests with professionalism and efficiency.
- Develop and track key performance indicators (KPIs) to support continuous improvement and transparency in service delivery.
- Prepare and issue accurate invoices, ensuring timely billing and clear communication with customers regarding billable services.
- Maintain and validate data in ERP systems (Infor LN).
- Identify and resolve issues related to service orders, including handling debit note approvals and re-debits, to maintain smooth operations.
- Identifying areas for improvement and implementing best practices.
- Organize and support training initiatives for internal teams and external partners.
- Participate in audits and client meetings, representing the service team and contributing to quality assurance and customer satisfaction.
What You Bring
- Minimum 2 years of experience in a similar role, ideally in the automotive sector.
- University degree (completed or in progress).
- Strong background in customer service role.
- Excellent command of German and English.
- Knowledge of ERP systems and MS Office (Excel).
- Exceptional communication and problem-solving skills.
- Ability to work effectively in a multinational team.
- High level of conscientiousness, organizational talent, and multitasking ability
Our offer
- Enjoy 30 days of annual leave to recharge, explore, and spend time doing what matters most.
- Flexible working time - benefit from hybrid work options and flexible hours that support your productivity and personal balance.
- Culture that connects - join a workplace that values team spirit, with company events and a genuinely collegial atmosphere.
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
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