Customer Service Technical Support
vor 3 Wochen
At Luminator Technology Group, we’re redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to cutting-edge ticketing and data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility.We’re seeking a Technical Customer Support Specialist to be the first point of contact for our clients in DACH region. You’ll play a key role in delivering technical support for Luminator software products such us iCentre and Luminator Suite by managing customer requests, solving technical issues and ensuring smooth configuration of our products. We value in-person collaboration, so you’ll be joining us in the office three days a week in Rastatt. Key ResponsibilitiesServe as the primary contact for Luminator customers.Provide technical support via phone, email, customer portal, or other agreed channels.Deliver solutions for software issues related to Luminator products.Organize and manage the Support Desk using Luminator’s ticketing system.Create and maintain customer service documentation.Ensure consistent configuration setup for products in customer orders.Offer remote support via TeamViewer.Actively contribute to operational improvements through feedback and initiative.What We’re Looking ForProven experience in IT infrastructure and technical/technology sectors.Customer – centered mentality, familiarity with best practices in customer support.Knowledge of network communication.Experience in scripting BAT files, practical knowledge of XML and CSV.Proficient in MS Office and Operating Systems (Windows and/or Linux).Familiarity with best practices in customer support.Experience in multilingual customer support, fluency in German and English is a must-have for this position.Background and/or interest in the public transportation industry will be a plusWhy join Luminator?Be part of a global leader in technology or transit.Collaborate with diverse teams across disciplines and borders.Enjoy 30 days of holidays and flexible working hours.
-
Customer Service Technical Support
vor 4 Wochen
Rastatt, Deutschland Luminator Technology Group VollzeitAt Luminator Technology Group , we’re redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to cutting-edge ticketing and data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility. We’re...
-
Customer Service Technical Support
vor 3 Wochen
Rastatt, Deutschland Luminator Technology Group VollzeitAt Luminator Technology Group, we’re redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to cutting-edge ticketing and data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility.We’re...
-
Customer Service Technical Support
Vor 5 Tagen
Rastatt, Baden-Württemberg, Deutschland Luminator Technology Group Vollzeit 40.000 € - 60.000 € pro JahrAt Luminator Technology Group, we're redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to cutting-edge ticketing and data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility.Role...
-
Service Technician Technical Support Mobil
vor 21 Stunden
Rastatt, Deutschland Luminator Technology Group VollzeitService Technician Technical Support Mobil (M/F/d) To strengthen our customer service department at the Rastatt site (Germany) we are looking for a motivated and team-oriented personality as Service Technician Technical Support Mobile. **Main tasks**: - Customer-specific configuration of software for infotainment systems according to the catalog of...
-
Senior Customer Support Engineer
vor 2 Wochen
Rastatt, Deutschland Lawo VollzeitLawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.GROW WITH US! To strengthen our team, we have an immediate opening for a Senior Customer Support...
-
Field Service Technician
Vor 3 Tagen
Rastatt, Deutschland MSA Safety Vollzeit**Purpose of Position (Summary)** This position will be responsible for providing technical service to customers, end-users, to resolve product, service and troubleshooting repairs requests regarding technical issues related to MSA products and to prepare and conduct Trainings to customers. It shall work on Maintenance and Repair as Field Technician + have...
-
Director of Technical Presales and System
Vor 6 Tagen
Rastatt, Deutschland Lawo AG VollzeitLawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team. Due to exceptional renewal rates in our SLA business, we are growing quickly. GROW WITH US! To...
-
Kontenklärung für ein Modelabel
Vor 7 Tagen
Rastatt, Deutschland WS Customer Service Solution VollzeitWS Customer Service SolutionDas bieten wir Ihnen:Für die Betreuung und Minimierung der offenen Posten suchen wir überzeugende Persönlichkeiten mit Interesse an einer kaufmännischen Tätigkeit. Die Stelle kann zum Großteil von zu Hause ausgeführt werden - das Team trifft sich regelmäßig zum Austausch in den Büroräumen.Diese Aufgaben erwarten Sie...
-
Telefonist Onlinebanking
vor 1 Woche
Rastatt, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: Wir suchen mehrere Mitarbeiter (m/w/d) für die telefonische und schriftliche Sachbearbeitung im Bereich Onlinebanking. Ihr Aufgabenbereich als Telefonist (m/w/d): Sie beantworten die verschiedensten Anfragen rund um das Thema Bezahlvorgänge im Onlineshopping. Allgemeine Sicherheitsfragen und...
-
Kundenservice im Afterpaybereich
Vor 6 Tagen
Rastatt, Deutschland WS Customer Service Solution Vollzeit 30.000 € - 60.000 € pro JahrWS Customer Service SolutionDas bieten wir Ihnen:Wir suchen menschlich überzeugende Persönlichkeiten (m/w/d) für die Ausgestaltung verschiedenster Zahlungsmöglichkeiten im Onlineshopping. Der Schwerpunkt Ihrer neuen Tätigkeit liegt in der Anpassung der Zahlungsbeträge an die individuellen Möglichkeiten der säumigen Zahler. Monatliche Raten aussetzen,...
