Technical Customer Service Specialist – Defect Management

Vor 6 Tagen

Hamburg, Hamburg, Deutschland GATX Rail Austria GmbH Vollzeit 55.000 € - 75.000 € pro Jahr

GATX Rail Europe is a leading, full-service railcar lessor offering a high quality and diversified fleet to over 20 European countries. With an experienced, service-oriented team, we are focused on making railcar leasing and rail transport simple, efficient, and seamless thus we have strategically located offices across Europe. At GATX we empower, develop, and recognize our people, building a culture of excellence, accountability, and respect. We value diversity and open communication to create a collaborative environment. Together, we achieve more and embrace change by challenging the status quo.

To support our growing organization we are currently looking for

Technical Customer Service Specialist - Defect Management (m/f/d)
Your main responsibilities:
  • Manage operational damage handling for Central Europe
  • Communicate with internal and external parties
  • Optimize the wagon availability for the customer
  • Monitor and manage damages for en route repairs (including material requests / orders, cause of damage and reporting of serious damages to Management team)
  • Order and supervise en route repairs, select suitable mobile service partners
  • Control Maintenance Delivery on spot check basis
  • Handle incoming invoices
  • Conduct trainings in damage handling
  • Organize wagon shipments with Railway Undertakings in damage cases
We offer:
  • attractive and well equipped workplace in the heart of the city center
  • interesting job where you can meet diversified challenges and tasks every day
  • international working environment, shaped by team work and a great atmosphere
  • appropriate remuneration and social benefits of a modern company
  • flexible working time including home office model
  • close cooperation and exchange of experience with other skilled teams within the GATX group
  • opportunity for professional development with wide range of trainings
You are a good fit if you have:
  • Several years of professional experience in the administrative and/or technical field
  • Good technical understanding
  • Interest in understanding complex interrelationships
  • Confident handling of Microsoft Office and different ERP/CRM applications
  • Very good written and spoken German and English skills
  • Strong communication skills and quick comprehension
  • Responsible, independent and solution-oriented approach
  • Hands-on mentality as well as customer-, service- and team-oriented way of working
  • Flexibility and willingness to travel (occasional visits to workshops and customers, but also internal meetings at other GATX locations)

We are looking forward to receiving your application

Join our GATX team and let's make railcar leasing easier together.

  • Technical Service Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland HOYER Group Vollzeit 40.000 € - 60.000 € pro Jahr

    HOYER GmbHHamburg LuiseKennziffer: SPLI2025-01Wir gehören zu den weltweit führenden Anbietern von Logistiklösungen für die Chemie-, Mineralöl-, Gas- und Lebensmittelindustrie, aufbauend auf unseren Kernkompetenzen. Als Familienunternehmen stehen wir hinter jedem einzelnen unserer weltweit 3.800 Mitarbeiter. Ihr Können, Engagement und Know-how sind die...

  • Customer Service Specialist

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland ABOUT YOU SE & Co. KG Vollzeit 40.000 € - 60.000 € pro Jahr

    Stellenbeschreibung Willkommen beim Customer Service Team Wir sind verantwortlich für die Steuerung unserer externen Service Center und bieten die bestmögliche Kundenbetreuung und -zufriedenheit. Dabei arbeiten wir jederzeit an der stetigen Weiterentwicklung unseres Service. Die maximale Kundenzufriedenheit ist unser ultimatives Ziel, was wir durch...

  • Customer Service Specialist

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland ABOUT YOU SE & Co. KG Vollzeit 40.000 € - 60.000 € pro Jahr

    StellenbeschreibungWillkommen beim Customer Service Team Wir sind verantwortlich für die Steuerung unserer externen Service Center und bieten die bestmögliche Kundenbetreuung und -zufriedenheit. Dabei arbeiten wir jederzeit an der stetigen Weiterentwicklung unseres Service. Die maximale Kundenzufriedenheit ist unser ultimatives Ziel, was wir durch...

  • Customer Service Specialist

    Vor 4 Tagen

    Hamburg, Hamburg, Deutschland STOCK SPIRITS GmbH & Co. KG Vollzeit 45.000 € - 60.000 € pro Jahr

    Wir sind STOCK Spirits Germany – ein wachsendes Unternehmen mit starken Marken, internationalem Flair und einem motivierten Team in unserem Büro in Hamburg-Ottensen. Für unser Customer Service Team suchen wir zum nächstmöglichen Zeitpunkt eine:nSachbearbeiter:in im Customer Service befristet auf 12 Monate, die/der dafür sorgt, dass unsere Kund:innen...

  • Specialist, Program Management

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland APL Logistics Ltd Vollzeit 40.000 € - 80.000 € pro Jahr

    Job DescriptionAt APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.Together, we inspire business, drive trade, and make life run more smoothly for...

  • Specialist, Program Management

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland APL Logistics Vollzeit 40.000 € - 80.000 € pro Jahr

    DescriptionAt APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.Together, we inspire business, drive trade, and make life run more smoothly for...

  • Assistant Customer Service Manager

    Vor 3 Tagen

    Hamburg, Hamburg, Deutschland Chow Tai Fook Vollzeit 30.000 € - 40.000 € pro Jahr

    Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries and concerns.Collaborate with internal departments for the investigation of complaint cases and root cause analysis. Resolve customer inquiries and complaints efficiently.Handle escalated customer...

  • Customer Service Manager

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland CMA CGM Vollzeit 60.000 € - 80.000 € pro Jahr

    Job description:Zum nächstmöglichen Eintrittstermin suchen wir für unseren Standort in Bremen einen: Customer Service Manager (w/m/d)Der Customer Service Manager (w/m/d) spielt eine entscheidende Rolle dabei, sicherzustellen, dass Kunden exzellenten Service erhalten, ihre Bedürfnisse erfüllt werden und die Kundenerfahrung kontinuierlich verbessert...

  • Customer Security Manager

    vor 15 Stunden

    Hamburg, Hamburg, Deutschland OVHcloud Vollzeit 70.000 € - 130.000 € pro Jahr

    Customer Security Manager M/F/XWithin your #OneTeamAs a member of the Customer Security team, you will be responsible for delivering answers to our most demanding customers regarding the security of our services, including those subject to LPM, Dora, NIS2 regulations. You will work closely with sales, technical and security teams to ensure that our...

  • Senior Specialist, Customs Brokerage

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland APL Logistics Ltd Vollzeit 60.000 € - 90.000 € pro Jahr

    Job DescriptionAt APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.Together, we inspire business, drive trade, and make life run more smoothly for...