Assistant Customer Service Manager
Vor 3 Tagen
Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries and concerns.Collaborate with internal departments for the investigation of complaint cases and root cause analysis. Resolve customer inquiries and complaints efficiently.Handle escalated customer complaints with empathy and professionalism, striving for effective resolutions that enhance customer satisfaction.Monitor and analyze customer feedback and internal workflow. Identify areas of improvement in operational effectiveness and customer satisfaction.Propose action plans on service improvement based on customer feedback.Implement recommendations to enhance customer satisfaction and foster loyalty through improved service delivery.Drive internal process improvement for better customer engagement.Perform ad hoc operational and administrative tasks as per request. Requirements
Degree holder in Business Administration, Management or related field.Minimum 5 years of relevant experience preferably from retail industry.Proven experience in customer service management, preferably in retail industry.Strong problem-solving skills and the ability to handle difficult situations with professionalism.Excellent interpersonal and communication skills.Ability to work collaboratively across departments.Proficiency in MS Office. Good command in both English & Chinese (Cantonese and Mandarin).
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Customer Service Manager
vor 2 Wochen
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Assistant Store Manager Hamburg
vor 2 Wochen
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Customer Service Quality Manager
vor 1 Woche
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Customer Experience Manager
vor 1 Woche
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Customer Success Manager
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Assistant Manager
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vor 2 Wochen
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vor 2 Wochen
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