Partner Implementation Manager

About AgicapSince our foundation in Lyon in 2016, we have been revolutionizing the liquidity planning market for SMEs across Europe. We enable our clients to strategically manage their cash flow - to stay on top of things, to look ahead and to grow. Being part of AGICAP means enabling every business to grow and helping companies achieve their entrepreneurial goals.Through one of the largest FinTech funding rounds of USD 100 million, we have grown from 3 founders to >500 employees. Our office in Berlin was launched in 2020 and continuously expanded to a team of :80 Agicapians now. But we are just getting started and are looking for team players with an entrepreneurial mindset and the will to make Agicap the No. 1 all-in-one tool for cash flow in Europe.Join Agicap on its path to Unicorn status.As a Partner Success Manager, you will be instrumental in the success of our indirect sales channel through our partners network, empowering them to effectively sell and implement our digital solution to their own clients. This role combines a strong hands-on onboarding focus for new partners with the strategic development of scalable processes and enablement materials. You will be the primary advocate for our partners, ensuring their rapid time-to-value and continued success, which in turn drives growth for Agicap. This is a unique opportunity to build strong relationships, leverage your expertise, and directly impact our go-to-market strategy through our partner ecosystem.What you will do:Partner Onboarding & Training:Lead the end-to-end onboarding journey for new partners, ensuring they gain a deep understanding of our software, its value proposition, and the best practices for implementationAccompany and train new partners, equipping them with the necessary knowledge and tools to effectively onboard their own clients onto our platformDefine and implement scalable onboarding and training processes specifically designed for partners, ensuring consistency and efficiency as our partner network growsPartner Enablement & Support:Manage, develop, and nurture a portfolio of partners, demonstrating a keen interest in their business models, developing their core business strengths and leverage their skill set for achieving great implementation results for our customersDevelop personal relationships with key users and decision-makers within partner organizations on a daily basisDevelop comprehensive partner enablement materials (in cooperation with our internal CS Enablement function), including detailed documentation, playbooks, training modules, and best practice guides, to support their sales and onboarding effortsSupport the transition of partners into autonomous, high-performing integratorsPerformance Monitoring & Optimization:Work closely with Partner Managers and cross-functional teams (Sales, Customer Success, Operations, Product, Tech) to ensure partner alignment and successManage and monitor key onboarding KPIs for partners, including time to onboard, certification rates, churn, expansion rates, and Net Promoter Score (NPS)Regularly track and analyze partner performance, providing direct feedback and insights to optimize their processes and reduce their time to onboardImplement strategies to maximize partner retention and minimize churn within the partner ecosystemProduct & Strategy Contribution:Act as the "voice of the partner", actively collecting and relaying partner feedback to the technical and product teams to directly contribute to product development and beta-testing prototypesBe a true growth lever through upsell opportunities identified within partner accounts and driving referrals from successful partnersAlign partner enablement programs with overall Customer Success Enablement initiatives to ensure consistency and maximize synergyKnowledge Sharing & Team Performance:Maintain high partner satisfaction indicators (NPS/CSAT)Share your commercial expertise, know-how, and innovative ideas to enhance the performance of the entire Partner Success team and contribute to our collective successWhat you need to succeed:2-3 years of professional experience, either in Finance/Treasury roles or in customer-facing roles, preferably in a B2B SaaS environment/ideally in FinTechTreasury/Corporate Finance knowledge either through educational or work experienceNative German and fluent EnglishA proactive nature and a continuous drive for improvementThe ability to excel in a dynamic growth environment, quickly adapt to challenges and keep a positive attitudeExcellent listening skills, customer-centric mentality and empathy towards users and customersAbility to work with diverse teams (Sales, CS, Tech, Product, etc.)What is in it for you:Competitive compensation package with a fixed and variable component€100 Monthly Lunch BudgetLarge Office at Moritzplatz with snacks, drinks and a large terrace"Mini-MBA" with a focus on Finance & Treasury through the Agicap AcademyOpportunity to work for a globally diverse team with occasional trips to the headquarters in FranceWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.