Customer Success Manager

We are Mainteny – a Berlin-based B2B tech startup.

We're on a mission to revolutionize the maintenance industry with our all-in-one software solution. By blending cutting-edge technology with simplicity, we're helping SMEs digitize their operations and future-proof their companies.

As a Customer Success Manager, you will nurture long-term relationships with our customers and ensure their success and satisfaction with our products and services. You act as a key link between customers and internal teams, driving customer outcomes and enabling Mainteny's highest potential.

As an integral part of our experienced Customer Success team, your tasks will include:

• Management and activation of new customers: Own the customer journey and ensure smooth onboarding in close collaboration across all teams.
• Long-term relationship building: Develop and maintain strong relationships with customers, understanding their needs and ensuring they gain continuous value from our products.
• Product expertise and adoption: Demonstrate a deep understanding of our products, encourage adoption and usage expansion, and identify opportunities to engage customers in our roadmap and vision.
• Onboarding design & improvement: Apply and adapt established onboarding process, suggest enhancements, and spot gaps in materials and documentation.
• Customer training: Deliver onboarding training sessions and workshops that help new users quickly become proficient with our products, and update training content as needed.
• Support and bug reporting: Handle incoming support tickets and bug reports from customers, communicate issues clearly to product and engineering teams, and follow up to ensure timely resolution.
• Data Migration Support: Help our Data Migration team in importing and setting up customer data in the system.
• Early identification of churn risks: Proactively identify potential roadblocks or factors that could lead to customer churn and develop strategies to mitigate them.

What you need to succeed:

• Proven experience in Customer Success or Account Management (preferably in a SaaS or tech environment).
• Ability to achieve customer satisfaction and foster sustainable customer loyalty.
• Strong analytical and empathetic skills to identify customer needs and pain points and spot patterns in data.
• Excellent communication (written and verbal), conflict management, and interpersonal skills.
• Ability to work collaboratively with different departments while taking full ownership of your tasks.
• Skilled in prioritizing workload while maintaining high attention to detail.
• Native or fluent in German and English (written and verbal).
• Highly curious, passionate, self-driven, and target-oriented.
• Open and tolerant personality with a knack for innovation and entrepreneurship.

• Positive and inclusive work environment: A team that fosters collaboration, creativity, and personal growth.
• Professional development: Diverse opportunities for your career growth and development within a dynamic team.
• Flexible working conditions: Option for hybrid working/home office and occasional remote work.
• Attractive compensation package: A competitive salary and comprehensive benefits package.
• High‑quality equipment: Premium gear to create your ideal working environment.
• Fitness: Free gym membership for a healthy work–life balance.
• Cool office: A modern office in the heart of Berlin with a sunny terrace, stocked with free drinks and snacks.

What makes Mainteny Mainteny

ambitious team. responsibility from day one. transparency. egoless. humor. team mentality. friendships. cool learning opportunities. flexibility. diversity. equality. inclusion. respect. mindfulness. an employer that cares about you as a person.