Robot Operations
Vor 6 Tagen
About This Position
You will be at the core of our operations, acting as the crucial link between our advanced robotics technology and our global customers. As a key player, you will ensure a flawless customer experience through world-class technical support, rigorous Quality Assurance (QA), and by driving our AI-first automation strategy. If you are passionate about making systems smarter and want to see the real world impact of your work, this is the perfect opportunity.
YOUR TASKS
- Provide expert technical support: Serve as the primary point of contact for customers, delivering expert support for our robotic systems. Responsibilities include handling inquiries, diagnosing technical issues, and ensuring timely and effective resolutions across multiple communication channels.
- Ensure customer success around the clock: Provide reliable technical support, including scheduled evening and weekend shifts, to guarantee our customers' operational uptime and success.
- Drive quality assurance (QA): Execute and analyze tests for new software releases and robot behaviors on our test site to ensure rock-solid stability.
- Champion our automation & AI-First strategy: Identify opportunities for automation, contribute to continuous improvement projects, and combine your technical knowledge and your day-to-day experience to make our operations more efficient and scalable with the latest technologies.
- Resolve critical issues: When automation isn't enough, you will be trusted to remotely access and navigate robots to resolve complex situations that require human intelligence.
YOUR PROFILE
- Enrolled student in a technical field (e.g., Engineering, IT, Computer Science, Mechatronics) at a German university.
- A proactive, problem-solving mindset with a keen interest in improving processes and systems.
- Passionate about Robotics, AI, and working in a fast-paced start-up environment.
- An independent and highly reliable way of working, especially when handling customer issues.
- High proficiency in spoken and written English.
- Ability to work mainly onsite at our office in Darmstadt.
Helpful Additional Qualifications
- Hands-on experience with ROS, Linux, and scripting/programming (especially Python or C++) is a significant advantage for contributing to our automation projects.
- Further language skills in Spanish, German, Chinese, French, or Italian are a plus.
About Us
We believe robots should do the work humans should not—dull, dirty, and dangerous tasks. The robot industry is experiencing rapid growth, powered by AI, cloud computing, 5G networks and falling cost of robot hardware. We envision a transformative decade ahead similar to the arrival of smartphones. With hundreds of thousands and very soon millions of inspections performed across five continents and software trusted by the world's top energy leaders, we're not just imagining impact—we're delivering it.
We are a team of roboticists, AI experts, and world champions who grew up programming robots and never stopped developing intelligent autonomy software for collaborative mobile robots. With our diverse team of 70+ people from 25+ different countries, our team is uniquely qualified to revolutionize the industry. Our foundation is strengthened by visionary entrepreneurs and committed investors. Additionally, we work closely with notable partners and collaborators such as AWS, Boston Dynamics, DJI, Ericsson, Google, Intel, Microsoft, Mitsubishi, Nokia, Nvidia, SAP and many more. Together, we are committed to shaping the future of robotics.
Are you passionate about robotics and eager to make a difference? Join us and be part of a team that is not just witnessing but actively shaping the future of robotics. Energy Robotics is the place for you. Be at the forefront of this groundbreaking journey
YOUR BENEFITS AT ENERGY ROBOTICS*
Growth & Development
- Annual education budget
- Learn from world-leading robotics experts
- Knowledge-sharing sessions & workshops
Flexibility & Time Off
- Flexible remote work and workation possibilities
- Support for a standing desk for your home office
Wellbeing & Community
- Be part of an international team with over 20 nationalities
- 1:1 sessions with certified psychologists and mental health workshops
- Team events: hackathons, outdoor adventures & more
- Weekly sponsored team lunches
Financial Perks
- Support for public transport costs
- Extra employer contribution to company pension scheme
- Allowance for kindergarten costs possible
- more benefits & discounts
*The specific offer may vary depending on employment type
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