Project Delivery Team Lead

Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, and Aha

We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

Job Description

About the role

The main focus for the Project Delivery Team Leads is to manage a team of services project managers of various levels of seniority, focused on the planning, initiation, and management of a variety of projects, and supporting managed services clients and engagements. You will provide guidance and support to direct reports and teams with regards to project management and service delivery activities.

The role will proactively resolve project management issues in relation to cost, scope, timelines, incident management and quality where necessary. You will maintain and nurture relationships with existing customers to retain and increase their satisfaction with the Adaptavist Managed Services and Professional Services portfolio of offerings.

What you'll be doing:

• Manage, lead and mentor a team of services project managers.
• Communicates company goals, safety practices, and deadlines to the team.
• Motivates team members and assesses performance through the use of regular 1:1s, competency reviews and personal and team objectives.
• Provides help to management, including hiring and training, and keeps senior management updated on team performance and organisational challenges.
• Develop and execute the services strategy, policies and standards, aligning with overall business objectives, customer requirements, and industry best practice.
• Collaborate with senior stakeholders to understand customer needs and expectations, ensuring that services are delivered in a manner that consistently meets or exceeds these expectations.
• Manage large (budget or scope), highly complex (functionality, specs, stakeholders), diverse or strategic projects that impact the organisation, or a client as a whole.
• Deliver reports to Services Senior Management as required regarding status of portfolio and budgets.
• To act as the senior escalation point for client support issues.
• Track invoicing status of projects.
• Plan, allocate, and mobilise resources (human, physical, information and financial resources) to achieve organisational goals and ensure the efficient and appropriate use of resources.
• Identify resourcing needs to effectively support current initiatives, services and offerings.
• Communicate expectations and objectives of resource usage, providing ongoing feedback, and addressing shortcomings.

Qualifications

• German proficient is required
• Experience managing a team or mentoring service delivery / project manager professionals
• Skilled in building rapport, client trust, and developing long-term relationships
• Ability to work seamlessly in a team-oriented environment as well as individually
• Ability to handle a variety of tasks independently and efficiently
• Proactive, persuasive, energetic personality
• Intelligent, with a focus on finishing tasks
• Apply formal project management principles and practices during the planning, implementation, monitoring and completion of the project.
• Ensure effective management of scope, resources, time, cost, quality, risk and
• Ability to plan, allocate, and mobilise resources.
• Detail oriented and clear communicator with superior organization skills
• Strong communication skills and confident with working with stakeholders at all levels
• Knowledgeable in a wide variety of ecosystems including Atlassian, Gitlab and
• Knowledge and or experience of various IT digital transformation themes: Cloud, ITIL, Agile, DevOps, Work Management
• Experience of incident, problem and change management
• Experience of contributing to Client-facing Service Reviews and other workshop activities
• A general understanding of the pre-sales process in a services context, working with the business development team on proposals and pitches for business
• Solid understanding of service contractuals, SLAs, KPIs and OKRs

Additional Information

Not ticking every box? That's totally okay Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don't have everything that's listed just yet.

Drop us your application, we'd love to hear from you

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you'll find information to help you prepare and ace an interview at TAG.

You can read them here

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application