Lead Services Engineer

Job Description Summary

We are seeking a technical, client-focused Lead Solutions Specialist to join our Services team. In this role, you will leverage your understanding of emerging energy industry trends and their impact on utilities to support our GridOS deployments and work closely with customers to understand and define their requirements, develop technical proposals, and implement GE digital solution. As a "Lead Services Engineer - GridOS", you will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, design and configuration of data models, troubleshooting, customizations, upgrades, and integration into customer systems while balancing scope versus project time and resource commitments. This role is expected to deliver, develop and tailor GridOS modules to fit the customer needs. A strong understanding of electrical network data structures, GIS technologies, and SCADA/ADMS systems is essential.

GridOS is a comprehensive software portfolio developed by GE Electrification Software to modernize and transform the electric grid into a smart and clean energy grid. It is an advanced and scalable energy management system that transforms real-time data into actionable insights and provides utilities with advanced tools to manage the increasing complexity of energy systems. By integrating energy data, network modeling, and AI/ML-driven analytics, GridOS aims to enhance grid reliability, resilience, and efficiency, even in severe weather conditions. By integrating an Advanced Distribution Management System, a robust Outage Management System, DER orchestration, and AI-driven analytics, GridOS empowers utilities to manage the modern grids and support the energy transition.

Job Description

As a Lead Services Engineer, you will have the opportunity to lead innovative projects, work with top-tier clients, and leverage the latest technologies in the energy sector and be at the forefront of transforming the energy industry with cutting-edge technology. Your work will directly contribute to creating a sustainable and resilient energy grid. The main responsibilities include, but are not limited to, the following:

Responsibilities:

• Serve as a technical leader or mentor and lead the implementation of GridOS solutions, owning technical deliverables for assigned area of work for various business cases throughout the project lifecycle, either within individual project teams and/or cross-organizationally.
• Engage with utility clients in providing the expert knowledge and experience to collaborate to identify technical requirements and estimate the technical effort required to implement complex software solutions.
• Contribute to technical analysis activities, such as requirements gathering and gap analysis of user requirements.
• Oversee the design and development of data models tailored for electrical network data, relevant GridOS systems, and support business intelligence and analytical needs. Deliver detailed design specifications as per customer requirements.
• Collaborate with Project Managers, Delivery Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process.
• Lead the integration of models into ETL processes and maintain data pipelines for electrical networks.
• Engage throughout the full lifecycle of assigned projects, influencing decisions on design, resourcing and functionality.
• Effectively leverage product capability, driving standardization, documenting standard works, limiting customization, and maximizing reuse of content developed for previous solutions.
• Utilize experience with continuous integration/continuous deployment systems to enhance project delivery.
• Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Digital products and services.
• Maintain strong customer relational and communication skills.
• Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution.
• Ensure data quality and consistency through rigorous testing, validation, and documentation.
• Lead debugging efforts, document issues for testing teams, and manage issue triage with third parties as required.
• Ensure go-live readiness, provide support, and conduct post-live checkups, working collaboratively with internal team members and clients to ensure customer satisfaction.
• Mentor and guide the junior service engineers, fostering a culture of passion and technical excellence.
• Effectively apply GE execution methodology and project standards reducing waste where necessary.
• Maintain and continuously update technical skills and knowledge, staying current with the latest trends and technologies in electrical network systems, and recommending improvements as necessary.

Qualifications:

• Bachelor's or Master's degree in Electrical Engineering, Computer Science, Information Systems, or a related field.

Essential Criteria

• Significant experience in industrial systems related field preferably electricity domain.
• Programming experience in software development, including enterprise software and large distributed systems.
• Good experience in software analysis, design, methodology, implementation and architecture
• Deep Knowledge with Windows, Linux, .NET, SQL databases, Web Services and Microservices technologies
• Good understanding of Git, Confluence, Jira, Ansible, Nexus, Spring, Maven, Kubernetes, docker technologies
• Strong experience with data extraction and conversion and data modelling.

Technical Expertise:

• Applies technical fundamentals in specific projects. Applies architecture development process & methods at various stages of the project lifecycle. Applies architecture adoption best practices on multiple programs.
• Possesses proven ability to deploy in on premise and/or cloud based environments.
• Demonstrates ability to diagnose and solve intermediate to advanced issues.
• Demonstrated ability to learn new software development practices, languages, and tools
• Can isolate highly complex scenarios down to actionable items and drive solutions.
• Coaches others on troubleshooting and problem solving techniques.
• Ability to communicate product capabilities internally and in customer facing situations.

Business Acumen:

• Ability to articulate GE's value proposition to customers, understand customers' needs in an industrial setting
• Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
• Ability to make basic technology choices based on experience and team's objectives that contribute to the organization vision.
• Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.
• Plans and facilitates collaborative discussions with client and others within GE to identity and prioritize client's overall business needs.
• Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries, collaborating with others as necessary.
• Be eager to learn and understand the Heritage Product Architecture to ensure smooth integration with GridOS architecture from both Product and Customer perspectives.

Leadership:

• Helps team members understand their contributions in support of the broader direction.
• Serves as a mentor to newer team members in support of business goals and objectives and product development roadmap
• Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments.
• Effectively balances different, competing objectives.
• Engages positively across multiple departments, GE businesses and customers as needed to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.
• Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

Personal Attributes:

• Demonstrated ability to proactively identify issues and independently develop solutions.
• Shares knowledge, power and credit, establishing trust, credibility, and goodwill.
• Strong spoken and written English language skills.
• Coordinates role responsibilities with that of others to achieve mutual goals.
• Encourages groups to work together to efficiently resolve problems.
• Ability to work independently and also be a team player where/when needed.

Desired Characteristics:

• Proven experience in data modelling, particularly with electrical network data and GIS technologies.
• Experience with FME (Feature Manipulation Engine) or similar tools for data transformation and integration is beneficial.
• Advanced experience with Kubernetes and Docker for deployment and orchestration
• Hands on experience within REST, Web Services/SOAP, XML, JSON and message queueing(MQ) technologies.
• Proficiency in data modelling tools such as ER/Studio, ERwin, MS Access, or similar, and GIS software like ArcGIS or QGIS.
• Strong experience in CIM data modelling, loading and troubleshooting.
• Experience with virtual machines and virtualizations (VMware, Citrix, Hyper-V)
• Strong understanding of microservice architecture and software development.
• Certifications in cloud technologies like AWS, Azure, Google Cloud are a plus.
• Utility integration experience with SCADA, ADMS, OMS, and other operational grid management system.

This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK Security Clearance (SC)) as part of the hiring process.

Additional Information

Relocation Assistance Provided: No

LI-Remote - This is a remote position

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