Senior Customer Success Manager

Vor 2 Tagen

Berlin, Berlin, Deutschland Youappi Vollzeit

At YouAppi, we're looking for a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team. 

As a Senior CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of contact for key accounts, helping them maximize the value they derive from our mobile marketing platform.

Key Responsibilities:

  • Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi's platform by delivering personalized support and solutions that meet their needs.
  • Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi's products and services.
  • Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform to achieve their business goals.
  • Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience.
  • Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs).
  • Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner.

Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth.

Requirements
  • 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries.
  • Proven track record of managing complex client relationships and driving customer satisfaction and retention.
  • Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes.
  • Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
  • A proactive and results-driven mindset, with a focus on customer success and business growth.
  • Fluent in English (additional languages a plus).

Why YouAppi?

  • Work with a dynamic, innovative team in a fast-growing global company.
  • Opportunity to make a significant impact on client success and company growth.
  • Competitive salary and benefits package.
  • A collaborative and supportive work environment where your ideas and contributions are valued.

If you're passionate about helping clients succeed and want to be part of a cutting-edge mobile marketing platform, we'd love to hear from you

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