Aktuelle Jobs im Zusammenhang mit Senior Customer Success Manager - Berlin, Berlin - Youappi
-
Senior Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland meinUnterricht VollzeitBeschreibung meinUnterricht ist ein EdTech-Unternehmen, das Lehrkräften durch eine umfassende Plattform mit Unterrichtsmaterialien, Fortbildungen und Tools hilft, großartigen Unterricht zu gestalten.Wir sind ein Team von engagierten Bildungsenthusiast:innen, die sich darauf spezialisiert haben, den Schulalltag durch intelligente Lösungen zu vereinfachen...
-
Senior Customer Success Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland Hyland VollzeitOverviewThe Senior Customer Success Manager helps new and existing customers derive the most value from the company's products and services. The position will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
customer success manager
vor 2 Wochen
Berlin, Berlin, Deutschland Haemonetics Corp. VollzeitAre you a construction professional ready to take the next step into a customer-facing, technology-driven role?Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock...
-
Senior Customer Success Manager
vor 23 Stunden
Berlin, Berlin, Deutschland Deepki VollzeitPublication Date: Feb 19thJob Reference Number: Start Date: ASAPSensitive Position: NoAbout DeepkiFounded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services.Deepki's platform...
-
Berlin, Berlin, Deutschland Bots and People Product GmbH VollzeitWe are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs.Customer Partnership & SuccessOperations & Project ManagementLearning Consulting & Program DesignYou will work on one of the most important Digital Transformation topics of our time: AI Adoption.TasksCustomer partnership &...
-
Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland Empion VollzeitSenior Customer Success Manager (m/w/d) für ein HR-Startup in Berlin gesuchtMit modernster KI-Technologie bringt Empion Talente und Unternehmen effizienter und präziser zusammen – und das nicht nur basierend auf Skills, sondern auch auf kultureller Passung. So schaffen wir Matches, die wirklich harmonieren, und revolutionieren damit die...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Mercanis VollzeitYour mission at Mercanis As a Customer Success Manager at Mercanis, your mission is to lead transformative onboarding experiences, turning strategic visions into operational excellence. You will build lasting relationships with industry leaders, manage complex projects with precision, and uncover growth opportunities that deliver measurable impact. By...
-
Berlin, Berlin, Deutschland Bots and People Product GmbH VollzeitWe are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.Customer Partnership & SuccessOperations & Project ManagementLearning Consulting & Program DesignYou will report to the Head of Learning & Operations, and collaborate closely with...
-
Customer Success Manager
Vor 2 Tagen
Berlin, Berlin, Deutschland Schmidtbauer GmbH VollzeitIhre AufgabenAls Customer Success Manager bei Schmidtbauer GmbH sind Sie der zentrale Ansprechpartner für unsere Kunden und sorgen dafür, dass sie den maximalen Nutzen aus unseren IT-Consulting-Dienstleistungen ziehen. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass die Kundenanforderungen erfüllt werden und tragen aktiv zur...
-
Senior Customer Success Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland UXCam VollzeitWhy Choose UXCamCategory leader trusted by global brands, now doubling down on AI.Big impact, low bureaucracy, international team.Competitive salary and growth opportunities.Berlin-based hybrid role (2 days home office)About The RoleAs a Customer Success Manager (CSM) at UXCam, you will be the trusted advisor and strategic partner for a portfolio of EMEA...
Senior Customer Success Manager
vor 2 Wochen
At YouAppi, we're looking for a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team.
As a Senior CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of contact for key accounts, helping them maximize the value they derive from our mobile marketing platform.
Key Responsibilities:
- Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi's platform by delivering personalized support and solutions that meet their needs.
- Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi's products and services.
- Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform to achieve their business goals.
- Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience.
- Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs).
- Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner.
Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth.
Requirements- 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries.
- Proven track record of managing complex client relationships and driving customer satisfaction and retention.
- Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes.
- Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
- A proactive and results-driven mindset, with a focus on customer success and business growth.
- Fluent in English (additional languages a plus).
Why YouAppi?
- Work with a dynamic, innovative team in a fast-growing global company.
- Opportunity to make a significant impact on client success and company growth.
- Competitive salary and benefits package.
- A collaborative and supportive work environment where your ideas and contributions are valued.
If you're passionate about helping clients succeed and want to be part of a cutting-edge mobile marketing platform, we'd love to hear from you
