Senior Learning Consultant/ Customer Success Manager

Vor 4 Tagen

Berlin, Berlin, Deutschland Bots and People Product GmbH Vollzeit

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

  1. Customer Partnership & Success
  2. Operations & Project Management
  3. Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.

Tasks

Customer partnership & success

  • Act as a strategic partner to enterprise clients.
  • Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
  • Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
  • Identify learning needs and convert them into program strategies.
  • Manage expectations, feedback loops, and success metrics.
  • Maanage risks and spot upsell potentials

Operations & project management

  • Coordinate timelines, resources, trainers, and delivery across all stakeholders.
  • Ensure programs run smoothly, on time, and within scope.
  • Track risks, milestones, and operational metrics.
  • Oversee trainer allocation, onboarding, and performance follow-up.

Learning consulting & program design

  • Lead the architecture of blended learning programs.
  • Translate client goals into clear pedagogical concepts.
  • Collaborate with trainers to ensure consistent instructional quality.
  • Iterate programs based on learner data and evidence.

Your impact:

  • Influence the design quality of enterprise programs measured by NPS
  • Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
  • Shape and collaborate with the team on how our methodology evolves with customers
Requirements

Necessary:

  • 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
  • Familiarity with enterprise client communication and proven ability to listen, persuade, and support
  • "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
  • Ability to translate business goals into learning interventions
  • Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

  • Experience in designing learning programs, especially blended learning concepts
  • Excellent training or workshop facilitation skills.
  • Strong understanding of AI and automation technologies
  • Knowledge about "Winning by Design"
  • Data-driven mindset and ability to read and build reports.
Benefits

30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose

  • A highly dynamic startup environment where you can grow and reach the next stage of your career.
  • The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together

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