Senior Customer Success Manager

Why Choose UXCam

• Category leader trusted by global brands, now doubling down on AI.
• Big impact, low bureaucracy, international team.
• Competitive salary and growth opportunities.
• Berlin-based hybrid role (2 days home office)

About The Role

As a Customer Success Manager (CSM) at UXCam, you will be the trusted advisor and strategic partner for a portfolio of EMEA customers. Your mission is to ensure our customers are successful with UXCam, which means achieving their goals, seeing value from our platform, and ultimately becoming long-term advocates.

You will lead the post-sales relationship, beginning with onboarding and continuing through renewal and upsell. This includes driving product adoption, delivering business reviews, identifying growth opportunities, and navigating complex customer organizations to ensure each stakeholder is informed, engaged, and satisfied.

Success in this role means proactively understanding your customers' business objectives, translating them into actionable plans, and working cross-functionally with Sales, Product, and Support teams to remove blockers and surface solutions. You'll be expected to bring a consultative approach, strong communication skills, and a passion for helping clients optimize their product experiences using UXCam.

This is a highly collaborative role with a mix of strategic thinking, relationship management, data storytelling, and product knowledge.

What You'll Be Doing

• Own a named Enterprise book across EMEA; drive
  adoption, GRR/NRR, and expansion pipeline
  .
• Run exec-ready
  QBRs/EBRs
  and multi-thread senior stakeholders.
• Turn product analytics into
  clear business value stories
  .
• Use
  AI-assisted workflows
  for QBR prep, call notes, success plans, and stakeholder comms.
• Partner with revenue teams to drive client expansion, forecast risks weekly, and remove blockers with Product/Support.

What You'll Need to Succeed at this role

• 5+ years
  as an Enterprise CSM or Account Manager at a B2B SaaS company.
• Proven
  commercial acumen
  (renewals, expansion, negotiations).
• Experience in EMEA Enterprise accounts.
• Strong understanding of
  user experience analytics
  and the ability to articulate the value of our product to customers.
• Fluent
  English; Arabic strongly preferred
  .
• Habit of
  leveraging AI
  to move faster and improve quality.
• Ability to
  work independently
  and manage multiple priorities in a fast-paced environment.
• Excellent communication; thrives cross-functionally with Sales, Product, Engineering, and Support.

Nice to have

• Experience with
  HubSpot, Intercom
  .
• Exposure to Middle East Enterprise accounts.

What we'll offer you

• Hybrid work model with 3 days/week onsite in our Berlin office.
• Up to one month per year remote.
• Competitive salary, meaningful scope, and real growth.
• Inclusive, collaborative culture where your impact matters.

About us
At
UXCam
, we provide product analytics without the complexity. Our mission is to empower companies with the visibility to surface user frustrations and make every second spent on their app or web products meaningful. Trusted by global brands, we provide actionable insights through session replay, heatmaps, and advanced analytics to deliver exceptional app experiences. As a growing and dynamic company, we value collaboration, innovation, and customer-centricity.

Are you ready to do the best work of your career? At UXCam, you'll work alongside self-driven, creative, and entrepreneurial-minded individuals. We're looking for people who feel empowered by flat hierarchies and want to make an impact at our hyper-growth stage startup.

We're proud to work with global brands like Delivery Hero, Rappi, Costa Coffee, and Virgin Mobile to deliver the best mobile app experiences. By leading with the unshakable belief that caring for customers leads to better businesses, we're backed by Silicon Valley investors and 500 Startups.

At UXCam, diversity is our strength. We're committed to creating an inclusive environment and looking for team members from diverse professional and cultural backgrounds. If you're ready for your next big career challenge, we want to hear from you.