Customer Service Agent DACH

vor 5 Stunden

Frankfurt am Main, Hessen, Deutschland Pergolux Vollzeit 30.000 € - 50.000 € pro Jahr

As a Customer Service Agent, you will support customers throughout their purchasing journey and play a key role in strengthening PERGOLUX's reputation for premium, high-quality service. You will guide customers with expertise, empathy, and clarity—ensuring every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design.

At PERGOLUX, we value integrity, innovation, humility, unity, and appreciation, and you'll join a collaborative international team committed to delivering exceptional customer experiences.

What You'll Do

  • Provide professional customer support via phone, email, and (video) chat.

  • Assist customers with product questions and guide them confidently through the ordering process.

  • Handle inquiries, returns, and complaints while ensuring accurate and detailed case documentation.

  • Coordinate with logistics partners to maintain smooth and transparent delivery processes.

  • Maintain customer data and contribute to process improvements that elevate service quality.

What You'll Bring

  • Fluent German (C1) and good English skills (B1) for effective communication with customers and colleagues.

  • 1–2 years of customer service experience, ideally in e-commerce or a related field.

  • Strong communication skills with a solution-oriented, empathetic approach.

  • Enjoyment of a dynamic and collaborative environment with a strong service mindset.

  • Excellent organisational abilities and openness to learning new systems and tools.

Benefits

  • Competitive Salary & Bonus Structure – Your success is rewarded with strong compensation and performance-based bonuses.

  • Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.

  • International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.

  • Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.

  • Fast-Track Career Opportunities – As we scale quickly, you'll have significant opportunities to grow into senior leadership roles.

  • Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.

  • Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.

How to Apply

We'd love to hear from you Apply via our official channels:

  • PERGOLUX LinkedIn

  • PERGOLUX Career Page

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