Senior Cargo Operations Agent

Job title

Senior Cargo Operations Agent

Ref #

227885

Location

Germany - Frankfurt

Job family

Cargo & Airport Operations

• Closing date: 18-Nov-2025

Join Our Global Cargo Team in Frankfurt

Join Our Global Cargo Team in Frankfurt

Are you ready to elevate your career in air cargo logistics? We're thrilled to offer an exciting opportunity to become a Senior Cargo Operations Agent at our Frankfurt station—one of the most vital cargo hubs in Europe.

In this pivotal role, you'll be at the heart of our cargo operations, ensuring seamless import and export processes while delivering exceptional customer service. Your expertise will help drive operational excellence and support our mission to exceed performance targets and deliver world-class service to our clients.

You Will Be Responsible For

• Supporting the immediate supervisor in developing an operational plan and to provide quality customer service and surpass revenue targets.
• Liaising with local ground handling agents and with head office cargo departments to ensure/enhance a high-quality service provided by QR for both import and export.
• Oversee GHA routines to ensure smooth operational activities.
• Assist import customers with cargo clearance procedures.
• Liaising with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of flight capacity, control and operation export & import. Maintain close coordination between QR Space Control and Customers by ensuring their shipments are for maximum utilization of space on aircraft.
• Coordination with customer/cargo claims representatives at head office, handling of discrepancies at stations and in all administrative issues related to stations.
• Disseminate cargo-related information to customers regarding customs, governmental, and health authority regulations. Ensure compliance to avoid penalties or cargo destruction.
• Ensure that notifications are sent officially on Cargo Arrival Information to Freight Forwarders/Agents/Direct customers to ensure the cargo does not stay under Airline Custody for long periods, avoid damage and for space availability at the warehouse.
• Administration of ULD Stock and Cargo Stationary in coordination with the GHA.
• Perform other departmental duties as directed by the Head of Department (HOD).

In this pivotal role, you'll be at the heart of our cargo operations, ensuring seamless import and export processes while delivering exceptional customer service. Your expertise will help drive operational excellence and support our mission to exceed performance targets and deliver world-class service to our clients.

Qualifications
You will be responsible for:

The Ideal Candidate Will Have The Below

• Computer literate with strong communication skills
• Familiarity with IATA/TACT regulations
• Understanding of cargo operations including acceptance, administration, warehouse, ramp procedures (export & import)
• Knowledge of Dangerous Goods Regulations
• Experience with cargo reservations
• Completion of Warehouse Handling Course
• Knowledge of cargo sales is an added advantage

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.