Head of Operations

About Eucalyptus

At Eucalyptus (EUC), we're on a mission to make good health last a lifetime. More than one billion people globally live with obesity a leading cause of preventable chronic diseases like diabetes and heart disease.

Through Juniper, our flagship weight-management brand, we combine GLP-1 medication with personalised nutrition, exercise, and ongoing support from a multidisciplinary clinical team. Our approach makes patients 4× more likely to achieve meaningful weight loss and we're just getting started.

Our goal: to support 1 million patients globally by 2028 and build Germany's most impactful digital healthcare service.

About The Role

We're looking for a high-calibre Head of Operations (f/m/d) to lead and scale our operational footprint across Germany. This is a hands-on, strategic leadership role that sits at the very heart of Eucalyptus Germany.

You will be the operational right-hand to the General Manager and play a pivotal role in building our systems, processes and culture from the ground up. That means making fast decisions, building high-performance teams, and designing operational capabilities that allow us to scale without compromising on quality, safety, or care.

This is an opportunity for someone who thrives in complexity, leads with clarity, and delivers through others.

You'll own and drive all critical operational pillars across the German business:

Patient Operations:

Orchestrate a seamless, empathetic and efficient experience across every patient touchpoint – from sign-up through to medication managementChampion the voice of the patient across teams, driving frictionless journeys and continuously improving satisfaction metrics

Clinical Operations:

Ensure every patient can access safe, compliant, and timely prescription careLead continuous optimisation of clinical systems, protocols and audits to enhance patient safety and clinical outcomes

Supply Chain Operations:

Guarantee timely, accurate prescription dispensing and delivery at scalePartner closely with local and global teams on procurement strategy, including the introduction of generic medications and new partners as the GLP-1 landscape evolves

Business Operations:

Be the systems architect behind day-to-day operations across HR, Finance, Legal and CommercialBuild workflows, reporting and tools that drive clarity, accountability, and alignment on KPIs across the business

Leadership Operations:

Coordinate strategy planning, OKRs, and leadership cadences that drive performance and focusRecruit, develop and support Germany's next generation of high-impact leaders

In addition, you will:

Be responsible for ensuring we are delivering seamlessly against all agreed SLAs and metrics across all of the capabilities you are responsible forDrive focus, accountability and motivation across the team through rituals, reporting & stakeholder updatesNeed to both be an effective leader for your direct reports, as well as a coach for the rest of the leadership team, supporting your peers in their development and lifting their sails in the processYou will set the ambition for improvement through process optimisation, and increasing the deployment of AI enabled service delivery to improve quality and timeliness while reducing cost of our operational capabilities

About You

Skills and experience:

5-8 years of experience across high-growth environments and top-tier strategy experience (e.g., McKinsey, BCG, Bain or a leading investment bank)Proven experience scaling teams and operations – ideally in a consumer-facing, regulated or tech-enabled health environmentFluency in German and English (written and spoken) is a mustBuilder of teams: You've built and scaled high-performance teams, from hiring and onboarding to performance management and leadership developmentCreative problem-solver: You're energised by complexity, able to break down ambiguous problems into clear priorities, and design scalable solutionsData-driven operator: You know what metrics matter, how to interpret them, and how to build systems that hold others accountable to the numbersWorld-class communicator: You're clear, direct and adaptable – from a team stand-up to an investor board meetingExecution-first mindset: You don't just make plans. You lead from the front and get things done. Fast.

Behaviours and attitudes:

You act like an owner: You take full responsibility for your domain and expect others to do the same. You bring energy, initiative and humility to every interaction.You scale through others: You know how to empower a team. You set high standards, support people in achieving them, and take pride in developing future leaders.You're relentlessly ambitious: You get a thrill from setting bold goals, pushing boundaries, and unlocking new potential for the business and your team.You have a bias for action: You're fast, focused and not afraid to make decisions. You solve problems before they escalate and move from idea to impact, quickly.You stay calm in the chaos: Startups are messy – you're the steady hand in the storm who brings order, clarity and confidence.You crave curiosity: You dig beneath the surface of problems, ask the right questions, and seek to deeply understand the system before building the solution.

Why Join Us

Make a real impact help thousands of patients improve their health and quality of lifeAutonomy and ownership manage multi-million-euro budgets and shape performance strategy end-to-endBe part of a high-performing, mission-driven team building Germany's leading digital healthcare brandEnjoy flexible hybrid working, with a focus on impact, not presenteeismYour own stake in the business through our employee options program

Diversity and Inclusion

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we celebrate the unique qualities each person brings to our team. We are committed to creating an inclusive environment where everyone feels they belong.

If you require any reasonable adjustments during the interview process, please let us know we are happy to support you.

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