IT Support Technician

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland ATG Europe Vollzeit 45.000 € - 60.000 € pro Jahr

We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Darmstadt, Germany, to join their IT Team. The selected candidate should show integrity and professionalism.
Please be informed this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

  • Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices;
  • Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
  • Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
  • Assist and advise the user community in the technical and functional use of the Client's Corporate services and applications;
  • Perform inventory/asset management and reporting;
  • Communicate with end-users users on call status, installations, relocations, and recovery of equipment;
  • Perform any other tasks necessary.

Requirements

  • Vocational training in Information Technology or similar subject;
  • A Bachelor's Degree in Information Technology or a similar subject is a strong asset;
  • At least 4 years of relevant work experience;
  • Experience in providing support to Windows OS and Mac OS based client devices;
  • Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
  • Experience with first line networking (LAN, WiFi);
  • Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
  • Experience in O365 is a strong asset;
  • Work experience in an international environment is an asset;
  • Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
  • Excellent communicator with friendly attitude and active listening skills;
  • Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
  • Able to work both autonomously and in a team;
  • Logical thinking, desire to learn and continuously develop;
  • Must be eligible to work in the EU;
  • Fluency in English (both written and spoken).

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

  • IT Support Technician

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland A.P. Moller - Maersk Vollzeit 45.000 € - 60.000 € pro Jahr

    The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.Key Responsibilities:Set up...

  • IT Support Technician

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland Fortis Hayes Vollzeit 45.000 € - 75.000 € pro Jahr

    We are hiring for a Desktop Support Technician ‍𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, GermanyWork Pattern: 3x days a weekStaff needed: 2x peopleDuration: 6-12 Months with a high chance for extentions.Skills and Qualifications Required:Over 24 months of work experience.Advanced knowledge in computer hardware, software applications, and Microsoft...

  • IT Support Technician

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Serco Plc Vollzeit 45.000 € - 75.000 € pro Jahr

    Job Introduction At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data...

  • IT Support Technician

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 90.000 € pro Jahr

    At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our...

  • IT Support Technician

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 120.000 € pro Jahr

    At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our...

  • IT-Regular Technician

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland ganss personal GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    Für einen renommierten Kunden suchen wir ab sofort mehrere IT-Regular Technician (m/w/d) in Frankfurt am Main (m/w/d).AufgabenBetreuung der IT- Umgebung an einem festen StandortAnnahme von IT-Problemen und deren LösungVor-Ort Support als auch telefonische / Remote LösungAufnahme der Störungen und Erstellen von TicketsHardwaresupport für Windows...

  • Data Center Support Technician

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Hamilton Barnes 🌳 Vollzeit 40.000 € - 60.000 € pro Jahr

    Data Center Support Technician - FrankfurtWe are working with a German data-center provider, operating high-availability Tier 3 facilities based in Frankfurt/Mainz. They deliver secure, sustainable, and cutting-edge co-location, cloud and managed-hosting services — providing clients with green-powered, future-proof IT infrastructure.Their data centers...

  • 2nd-Level-Support / IT-Support

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland MEXAA-IT Vollzeit 45.000 € - 60.000 € pro Jahr

    MEXAA-IT versteht sich als ein zuverlässiger Partner für IT-Dienstleistungen aus dem Rhein-Main-Gebiet. Mit unserem langjährigen Know-How, unseren strategischen Analysen und Konzeptionen beraten wir Unternehmen individuell mit maßgeschneiderten Lösungen.Unser mit voller Energie und Zielstrebigkeit gefülltes Team sucht ab sofort einen 2nd Level Support...

  • 2nd-Level-Support / IT-Support

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland MEXAA-IT GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    MEXAA-IT versteht sich als ein zuverlässiger Partner für IT-Dienstleistungen aus dem Rhein-Main-Gebiet. Mit unserem langjährigen Know-How, unseren strategischen Analysen und Konzeptionen beraten wir Unternehmen individuell mit maßgeschneiderten Lösungen.Unser mit voller Energie und Zielstrebigkeit gefülltes Team sucht ab sofort einen 2nd Level Support...

  • Mitarbeiter IT-Support

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland NConsult IT-Systemhaus GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Die NConsult IT-Systemhaus GmbH wurde 1998 gegründet und ist seit über 22 Jahren im bundesweiten Projektgeschäft tätig. Durch wechselnde Projekte bei unterschiedlichsten Kunden können wir spannende Aufgaben in einem wachsenden IT-Unternehmen bieten. Das Aufgabenspektrum reicht dabei von Rollouts über 1st-Level Support, 2nd-Level Support,...