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Data Center Support Technician
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Data Center Support Technician - Frankfurt
We are working with a German data-center provider, operating high-availability Tier 3 facilities based in Frankfurt/Mainz. They deliver secure, sustainable, and cutting-edge co-location, cloud and managed-hosting services — providing clients with green-powered, future-proof IT infrastructure.
Their data centers include over 1000 racks and have a capacity of up to 24MW's of power
As a Data Center Support Technician, you'll work inside these state-of-the-art data centers, helping maintain top-tier servers, networking and uptime for enterprise-class customers.
This is an exciting opportunity to build your data-center skills with a growing provider that values reliability, sustainability and innovation, offering the opportunity to earn up to €10,000 on shift allowance, on top of your base salary
If you're interested, apply today or send your CV to owen.-
Responsibilities
- Perform hardware installation, maintenance, and troubleshooting, including servers, storage systems, PDUs, and networking equipment.
- Carry out rack and stack duties, cabling, and structured build work for new and existing deployments.
- Provide remote hands support for customers, including reboots, component swaps, cabling checks, and diagnostics.
- Support both internal teams and external customers through ticket- and email-based communication.
- Assist with customer hardware deployments onsite, ensuring clean, accurate, and secure installation.
- Monitor and maintain data center infrastructure in line with operational standards.
- Contribute to process improvements, documentation, and small internal development tasks.
- Participate in data center tours and customer visits as required.
- Collaborate closely with a multi-shift operations team to ensure smooth 24/7 facility coverage.
Required Skills & Experience
- Background in IT support, data centre operations, or related technical environment.
- Hands-on experience with:
- Hardware installation and troubleshooting
- Cabling and rack setup
- Comfortable working with ticketing systems and written communication.
- Must be willing to perform physical tasks such as lifting equipment, installing hardware, and navigating data hall spaces.
