Customer Support Supervisor

Vor 6 Tagen

Berlin, Berlin, Deutschland Advanced Energy Vollzeit

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

The Customer Support Representative Supervisor oversees factory service operations and ensures superior response times to customer inquiries. This role requires coordination across service processes and customer-facing activities, including Return Merchandise Authorizations (RMAs), service pricing, and intercompany logistics. The supervisor supports the EMEA service team, participates in global service reviews, and maintains proactive communication with customers and internal teams.

RESPONSIBILITIES:

  • Supervise and support the German service team.
  • Participate in Global Service meetings (monthly / quarterly reviews).
  • Manage intercompany logistics for RMAs.
  • Deliver high-standard customer service and ensure accuracy in submitted purchase orders (POs).
  • Manage full RMA lifecycle: create RMA, quote service, obtain PO, create service/sales order, prepare delivery notes, set invoicing.
  • Maintain proactive communication with factory service teams and customers.
  • Resolve issues related to pricing, freight, and invoices.
  • Ensure trade compliance and apply tariffs where applicable.

WORK ENVIRONMENT:

  • Standard office environment
  • Metzingen, Germany

QUALIFICATIONS:

  • Knowledge of distribution channels and contracted sales representative relationships.
  • Ability to conduct and manage customer meetings.
  • Proficiency in SAP Service Operations.
  • Service pricing management using SAP contracts and SFDC pricing tools.
  • Strong organizational and communication skills.
  • Ability to communicate at all levels across the business.
  • Displays ability to communicate at all levels across the business.
  • Proficiency in Microsoft Office.
  • Fluent in English (written and spoken).

EXPERIENCE:

  • Bachelor's degree required and additional 4+ years of related experience providing factory service support to Semiconductor, Industrial or Medical sectors.
  • Experience creating RMA's in SAP is required.
  • Experience managing service processes: spare parts, used equipment, conversions, refurbishments, field service.
  • Initiatl leadership experience valued

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

  • German Speaker Customer Support Agents

    vor 2 Wochen

    Berlin, Berlin, Deutschland The lemon Consulting Vollzeit 24.000 € - 72.000 € pro Jahr

    Are you ready to take the leap and move to the beautiful, sunny island Crete in Greece? Explore the great island in your freetime and boost your CV with a job for a big company, that provides customer service for big companies Enjoy the weather, amazing food, beautiful beaches, and a low tax rate *YOU NEED A EUROPEAN PASSPORT TO APPLY* The job: You will be...

  • Customer Support

    vor 2 Wochen

    Berlin, Berlin, Deutschland Augment Life Vollzeit 35.000 € - 45.000 € pro Jahr

    At Augment Life, we're on a mission to help people live healthier, longer lives through scientifically backed supplements and a commitment to sustainability. Our customers are at the heart of everything we do, and we're looking for a passionate Customer Support Specialist to join our energetic team of health enthusiasts.What You'll DoProvide timely and...

  • Customer Support Agent

    vor 1 Woche

    Berlin, Berlin, Deutschland Velenosi&Meredith Vollzeit

    Customer Support Positions Native German SpeakersLisbon or Porto, PortugalAre you a native German speaker with B2+ English skills looking for a long-term career opportunity? We are hiring Customer Support Agents for a leading international company, offering full relocation support, accommodation, and a 3,000 signing bonus for selected projects starting in...

  • Customer Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Mable GmbH Vollzeit

    Mable hat als B2B SaaS Startup die weltweit erste AI Data Optimization Platform für D2C E-Commerce Brands entwickelt. Unsere Software erfasst bessere Daten im Shop und spielt diese als Trainingsdaten in die AI-Targeting-Algorithmen von Meta, Google & Co. – damit werden die Ads unserer Kunden automatisch profitabler.Unsere Kunden sind die...

  • Customer Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Personio SE & Co. KG Vollzeit 40.000 € - 60.000 € pro Jahr

    Customer ExperienceContractBerlinPersonio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 15,000+ customers and their 1.5 million...

  • Customer Support Coordinator

    vor 2 Wochen

    Berlin, Berlin, Deutschland Tiens Europe GmbH Vollzeit 35.000 € - 55.000 € pro Jahr

    Position: Customer Support Coordinator (m/w/d)The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business...

  • Customer Support

    vor 2 Wochen

    Berlin, Berlin, Deutschland Faszination Vollzeit 40.000 € - 60.000 € pro Jahr

    Faszination GmbH sucht einen erfahrenen Customer Support Spezialisten (m/w/d) zur Verstärkung unseres Teams in Berlin. In dieser Rolle sind Sie das Bindeglied zwischen unseren Kunden und unserer Softwareentwicklung und tragen maßgeblich zur Kundenzufriedenheit bei. Sie werden in einem hybriden Arbeitsumfeld tätig sein, das sowohl Büro- als auch...

  • Customer Support Managerin

    vor 2 Wochen

    Berlin, Berlin, Deutschland cabuu GmbH Vollzeit 40.000 € - 70.000 € pro Jahr

    Hey Bist du bereit, Teil eines innovativen und mehrfach ausgezeichneten Start-ups zu werden? Bei cabuu bieten wir dir die Chance, als Customer Support Manager, unsere spannende Reise im Bereich Technologie, Information und Internet mitzugestalten. In unserem kleinen, dynamischen Team bist du die Stimme unserer Kundinnen und sorgst dafür, dass sie die...

  • Customer Support Coordinator

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Tiens Europe GmbH Vollzeit

    Position: Customer Support Coordinator (m/w/d)The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business...

  • Customer Support Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland obviousate Vollzeit

    ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and phone.Guide customers in selecting the right product based on their needs and budget.Provide clear, accurate information about product features and specifications.Keep customers informed on the progress of their orders and deliveries.Assist with after-sales...