Customer Service Specialist

Vor 2 Tagen

Hamburg, Hamburg, Deutschland JobLeads GmbH Vollzeit
What it's all about

Your Role:
As a Customer Support Specialist, you will be a key player in delivering top-tier support across email and social media channels. Your bilingual communication skills will help us connect authentically with customers, resolve issues efficiently, and maintain a positive brand presence across our platforms. You'll be the voice of the brand-empathetic, knowledgeable, and responsive.

What You'll Be Doing:

  • Respond to customer inquiries via email, primarily in English and Spanish
  • Monitor and engage with our community on social media platforms using Sprinklr
  • Deliver timely, empathetic, and professional support to resolve customer concerns
  • Escalate complex cases to the appropriate internal teams when needed
  • Uphold our brand voice and community guidelines in all public interactions
  • Contribute to a positive customer experience that reinforces trust and satisfaction
What You'll Need:
  • Fluent in English and Spanish, with excellent written communication
  • 1–2+ years of experience in customer support or community management
  • A strong customer-first mindset and problem-solving skills
  • Experience with Zendesk or similar customer service platforms
  • Familiarity with Sprinklr or other community/social media management tools
Nice If You Have:
  • Proficiency in additional languages such as Italian, French, German, or Portuguese
What You Can Expect On Board:
  • Remote work flexibility
  • Inclusive, team-oriented culture
  • Annual company sailing week in the Mediterranean + team meetups across the EU
  • Opportunity to make a direct impact on customer satisfaction and brand perception
  • Exposure to tools and practices at the intersection of customer service and social engagement
If you're passionate about delivering outstanding customer experiences and engaging with online communities, we'd love to hear from you. Our mission is to build lasting relationships through service that's empathetic, helpful, and always on-brand.

Apply now and help shape how we support and connect with our global community. 

Please submit your CV in English. 

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