Business Support Specialist

**Fossil **is on a mission to create great watches, jewelry, handbags, small leather goods and wearables by investing in technology and long-term value creation. We do this by living into our core values - Authenticity, Grit, Curiosity, Humor, and Impact - each and every day, continually powered by purpose and our people. We thrive on diversity, innovation, uniqueness, and inclusion.
- **Will you join us?**
- Join our dynamic team as a
- **Commercial & Business Support Specialist** and make a positive impact on our distribution partners' experience We are seeking a motivated individual who thrives on delivering excellent customer service and enjoys the challenges of order and claim management.
- In this role, you will be responsible for overseeing the day-to-day commercial operations of our business. Your main focus will be on providing outstanding customer support, handling customer inquiries, managing orders from receipt to invoice clearance, and reducing overdue debts. Additionally, you will play a vital role in supporting our Sales Team by effectively managing open orders to maximize sales.
- We value strong communication skills and a proactive mindset. As a Commercial Specialist, you will have the opportunity to build excellent relationships with both internal and external stakeholders, ensuring a collaborative and efficient work environment.**Here's how you'll make a difference**:

- Manage open customer orders: clean up back orders based on availability and product status
- Replace orders aligned with responsible Key Account Managers
- Maintain B2B assortments for customers
- Develop strong relationships with internal and external stakeholders
- Convert open orders into maximized sales
- Enter special orders accurately and timely for defined accounts, coordinating with other departments as needed
- Drive active order management on defined accounts and utilize all tools to maximize sales opportunities
- Take accountability for claim management: provide second-level support within EMEA Distribution region to optimize consumer experience
- Monitor prepayment processes and escalate to Key Account Manager when necessary to ensure timely shipments and sales

**Qualities that make you a perfect fit for this role**:

- You possess a passion for driving progress and enjoy taking initiative to move things forward
- You thrive in an international and diverse work environment, embracing different perspectives and cultures
- Experience with SAP and Google Tools is a plus, while strong Excel skills are essential
- You have an agile and growth mindset, embracing change and continuously seeking opportunities for personal and professional development
- Fluent proficiency in English, both written and verbal, is required
- You are self-motivated and laser-focused on achieving your goals

We are looking for people who embody our core values;
- **Authenticity**, we are all in with our unique selves. Everyone is different at Fossil and we love it
- **Grit**, we push through, we bounce back and we set our sights on the prize & go after it.
- **Curiosity**, we ask what if? What’s next?
- **Sense of Humor**, we don’t take ourselves too seriously. Yeah, seriously.
- **Making an Impact**, we go big. We perform. We make a difference.**What we offer**:

- Open door community with flat hierarchies and family vibes
- International and multicultural working environment
- Flexible working hours with 30 days of vacation per year
- Hybrid Working Model (2 days home office, 3 days office)
- Exciting tasks and projects
- Internal trainings
- Employee discount for our products
- Free parking places and drinks
- Asset-based benefits, company pension plans and much more

At**How our recruitment process looks like?**

1. Once you have applied, we will have a look at your CV.
- 2. If your experience matches what we are looking for, you will be invited to complete a first automated video interview using Cammio. Cammio is a video interviewing platform, you can complete your interview on your own, anytime that works for you.
- 3. If you ace your video interview, you will be invited to a personal one, virtually or face-to-face.**Life is Short, Work Somewhere Awesome**

**Vertragsform**
- Vollzeit

**Abteilung**
- EMEA Distribution

Business Support Specialist (f/m/x) | Fossil