Specialist Aftersales Operations

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...

**Your tasks**: - Develop tools and methods to handle with customer requests or complains on a second level support with transparency, as well as to report on topics that demand internal improvements - Set up processes to collect, track, and analyze customer feedback and suggest improvements based on the insights gathered - Liaise with internal teams, such...

**Your tasks**: - Working with different stakeholders to understand their responsibilities within the business - Create a process which outlines what needs to be done when, and by whom - Non-exhaustive list of stakeholders: Product Management, eCommerce, ERP, Pricing, Marketing, PR, Aftersales, IT, R&D, external consultants - Tracking progress of the...

**About Smart Europe** We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s...

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...

**Your tasks**: - You will take customer service to the next level with designing state of the art service contract offering and herewith ensuring an important revenue stream - You design service packages that reach from extended warranty, over carefree service packages, up to inclusion of digital products - You are creating the business case behind our...

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses. Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we...

Wir suchen kluge und innovative Mitarbeiter für Kunden wie Mercedes-Benz, Porsche und Bosch, die etwas bewegen wollen. Wenn Sie gerne in einem dynamischen Team mit flachen Hierarchien arbeiten wollen, freuen wir uns auf Sie! **Ihre Aufgaben**: - Du bist zu 100% in unseren Order-to-Delivery Prozess involviert und fokussierst dich auf das Order Management -...

**Meine Aufgaben**: - Sie implementieren Freigabeprozesse für Kundendienstmaßnahmen, Rückrufe und Fahrzeugsperrungen in Abstimmung mit den wichtigsten Interessengruppen - Sie stellen einen reibungslosen Prozess zur Abwicklung von Kundendienstmaßnahmen und Rückrufen im Vehicle Preparation Center (VPC) sicher - Sie untersuchen und dokumentieren die...