Senior Localisation Specialist Dutch- Marketplace

vor 1 Woche

Berlin, Deutschland Booking.com Vollzeit

Berlin, Germany
- Brand
- 20477

**Key Responsibilities**
- Ensuring alignment on the understanding of the services we provide and how the Agency manages quality within the team
- Ensuring that existing and new quality processes, methodologies, and guidelines are followed and understood in the team
- Managing and maintaining applicable language guidelines, style guides and termbases in their language
- Ensuring a collaborative environment with their Team Leader to regularly address team progress, quality issues and workflow processes in alignment with the business
- Owning quality in their language, and managing quality improvements in their team using the data available
- Helping identify skill gaps in expertise on different services in their team
- Being responsible and accountable for quality issues in their language
- Performing regular quality checks of the work delivered by each Language Specialist in their team
- Driving internal investigations in their team to find out the root causes of quality issues and to define relevant corrective and preventative actions for their team
- Assisting Quality Manager in global quality-related initiatives and discussions on quality with stakeholders regarding language choices
- Providing recruitment and onboarding support in collaboration with their Team Leader
- Optimizing existing processes, initiating and implementing new ways to improve the team's work, utilizing the resources available in the most effective way
- Proactively sourcing for opportunities to drive deeper localization in market and improve partner and customer experience with our platforms

**Communication.Stakeholder**
- Peers
- TL
- Other SLSs
- Solutions
- Quality Manager
- Stakeholders

**Communication.Type**
- Cooperation
- Information
- Cooperation
- Cooperation
- Information
- Cooperation

**Communication.Frequency**
- Continuous (daily)
- Frequent
- Frequent
- Frequent
- Frequent
- Occasional

**Level of Education.Level of Education**
- Bachelor degree

**Years of relevant Job Knowledge.Years of relevant Job Knowledge**
- Basic Job Knowledge (1 - 3 years)

**Requirements of special knowledge/skills**
- Ability to work both independently and in a team, to work in a proactive manner with a strong focus on quality, the client, and end-user
- Excellent interpersonal and networking skills as well as an ability to handle tough discussions and provide continuous feedback
- Strong written and verbal communication skills
- Ability to use and interpret data to implement quality feedback
- Experienced in establishing and maintaining cooperative and effective working relationships with stakeholders
- Proactive and responsible approach to assigned tasks
- Capability, when necessary, to act under pressure
- Strong in positively influencing others in a dynamic environment
- Strong commercial and business awareness
- Local market and industry savviness; up-to-date with the latest, most relevant trends
- Solution-oriented and problem-solving mindset
- Detailed prioritization skills - appropriately balancing their LS vs. SLS workload
- Being adaptable to the complexities of their role
- Experience with CAT tools and translations technologies
- Experience with Memsource, machine translation and other technologies is a plus
- Knowledge of industry quality metrics would be also a plus

**Pre-Employment Screening

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