Senior Localisation Specialist Italian- Marketplace

Role Description:
**Team description**

**Role Overview**

They are expert in quality and language asset management, as well as translation, localisation, and transcreation. They are advanced users of translation management systems and possess the knowledge and skills required to train and critically assess quality provided by internal and external linguists in Italian as per the applicable quality framework.

The Senior Localisation Specialist is accountable for ensuring internally applicable quality standards are met and will provide local market insights and localisation consultancy and lead initiatives such as local competitor analysis, user research and experimentation to help identify and act upon opportunities to localize deeper for the local market.

Responsible for creating and maintaining language assets and language training resources, the Senior Localisation Specialist also supports the execution of localisation projects from a quality-process perspective.

They will work with the team and may get involved at any stage of the end-to-end journey from the copy/brief creation of content to the localized copy quality assessment. They have a strong ability to identify areas for improvement and come up with new initiatives to deliver better quality moving forward. Whenever possible, the Senior Localisation Specialist leverages localisation, local market insights and quality performance data, as well as stakeholder and end user feedback to identify areas for improvements. This includes delivering better quality in Italian and one of the company’s key markets.

They will also collaborate closely with the Quality Management team and support regional and global quality initiatives.

**Key Job Responsibilities and Duties**
- Own and be responsible and accountable for the quality of the translations provided by internal and external linguists in Italian to ensure the localised content into Italian is accurate, adapted to the local culture and market. It should also adhere to brand and product instructions and requirements as well as internal language assets. Thus supporting the success of global strategic ambitions in their key market locally;
- Create, manage and maintain internal language assets and Italian language and culture guidelines, including term bases, glossaries, translation memories, style guides to be used by internal and external linguists;
- Assess the quality of the copy transcreated as part of key-market campaigns into the local language. May get involved at any stage of the end-to-end journey from the copy/brief creation of content to the localized copy quality assessment.
- Perform regular quality assessments of the copy translated by internal and external linguists as per applicable quality framework and driving translated copy improvements based on stakeholder feedback;
- Provide quality coaching and training to internal linguists, external vendors and freelancers to maintain and/or improve quality of the content localised into Italian;
- Monitor quality performance metrics and output of internal and external linguists providing translations into Italian. Identify and act upon opportunities for improvement identified by performing root cause analysis, quality deep dives, and giving consistent feedback and training to internal and external linguists.;
- Ensuring that existing and new quality processes, methodologies, and guidelines are followed and understood by vendor linguists and that applicable quality performance targets are met;
- Contribution to the documentation of internal localisation quality processes and knowledge base maintenances, in cooperation with the Quality Manager;
- Work closely with key stakeholders, also at every stage of the copy/content creation process, as needed by providing local market insights and consultancy;
- Support the Quality Management team, Localisation Program Office and Hub Manager with regional and global quality-related initiatives;
- Own checking the quality of the language test, creating training resources for internal and external linguists and sharing regular feedback on their quality as per applicable quality framework during and after external and internal linguists’ hiring;
- Cooperate with the Quality Manager and support the development and execution of quality improvement programmes;
- Optimizing existing quality processes for Italian, initiating and implementing new ways to improve the team’s work to support quality;

**Role Qualifications and Requirements**
- Bachelor Degree in Language, Translation, or related field
- Min. 5 years of experience in the localisation industry**:

- min. 5 years experience in translation, transcreation, audiovisual translation and/or writing localized copy for the Italian market and or managing the localisation quality of Italian
- Native level Italian speaker with excellent knowledge of spoken and written English
- Experience in QA testing or Linguistic QA management;
- Experience in quality management