Customer Success Working Student
vor 1 Woche
LeanIX aims to become the “Google Maps for Software”
LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.
We are looking for a Customer Success Working Student to join our growing team and support our Customer Success Team in guiding customers through their journey, making them successful.
Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?
Then it is worth reading on
Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing
- and Partner Management teams, you will be working on delivering continuous value.
As a Customer Success Working Student at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey - from onboarding to adoption, expansion, and renewal.
Customer Success Working Student - EMEA (f/m/d)
Connected remote, based close to one of our offices in Germany (Bonn, Munich)WHAT IS WAITING FOR YOU?
- Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
- Managing your own projects to improve internal processes or customer interactions
- Shadowing CSMs in customer calls to understand onboarding and continuous Customer Success management through data driven Insights
- Supporting CSMs in customer interactions (call preparation, follow-up tasks that come out of calls)
- Collaborating with our Customer Success, Sales, Professional Services, Product, Marketing and Partner Management teams to stay on top of product updates and inform about changes in resources we share with customers
- Creating onboarding presentations for customers
WHAT ARE WE LOOKING FOR?
- 0-2 years of relevant working experience working in a SaaS or Tech company
- Understanding of IT Management and Software Development/Operations in Enterprise organisations
- Ability and experience to structure and prioritise your work and the work of others
- Openness to learn and understand customer needs
- Nice to have: fluency in German or French
LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.
LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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