Customer Success Working Student

Vor 3 Tagen

Munich, Deutschland LeanIX Jobs Vollzeit

LeanIX, an SAP Company enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers with Enterprise Architecture Management.

We are looking for a
**Customer Success Working Student **to join our growing team and support our Customer Success Team in guiding customers through their journey, making them successful.

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?

Then it is worth reading on

Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing
- and Partner Management teams, you will be working on delivering continuous value.

As a Customer Success Working Student at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey - from onboarding to adoption, expansion, and renewal.

**Customer Success Working Student - EMEA (f/m/d)**
Connected remote, based close to one of our offices in Germany (Bonn, Munich)

WHAT IS WAITING FOR YOU?

Work experience
- get an insight into the work as a CSM at a growing SaaS company
- as part of the team contribute to our and our customers' success story
- manage own internship project (ex. Academic edition, Workspace Best Practice Report)

Customers
- creating onboarding presentation for customers
- supports CSM in customer interaction (call preparation, tasks that come out of calls)
- shadow CSMs in customer calls to understand onboarding and continous CS management

Internal activities
- Takes care of our Academic Edition Universities: collaborate with professors and academic contacts, set up workspaces, plan guest lectures and workshops, maintain customer data, manage the process internally with different departments involved
- organising internal meetings like Product learning, knowledge sharing with product
- take over tasks like MTM setup, Salesforce task, report generation
- helps organising community events
- owns Confluence pages and updates here
- keeps on top of product updates and informs about changes in resources we share with customers
- supports CSM in their OKR
- developing/updating Demo workspace for specific use cases

Expansion
- Learning and understanding of key CSM metrics, such as NDR (upsell, churn)

Team
- organising team activities and meeting to drive the team spirit and make the meetings more productive
- be valuable part of the team taking part in team and company wide meetings, workshops etc.
- build a great cross-departmental network to strive in your role

WHAT ARE WE LOOKING FOR?
- 0-2 years of relevant working experience working in a SaaS or Tech company
- Understanding of IT Management and Software Development/Operations in Enterprise organisations
- Ability and experience to structure and prioritise your work and the work of others
- Openness to learn and understand customer needs
- fluency in German & English

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