Customer Success Specialist
vor 2 Wochen
**About simpleclub**
simpleclub is Germany's most popular digital learning platform. We offer a personalised learning experience to students, powered by the best content, for over 2M users.
Created in 2015, simpleclub has grown to over 2M users and going. We are in the process of expanding our product internationally to bring our mission of making learning accessible worldwide.
simpleclub has been voted as Top-Startup Employer in 2021 by Statista & Business Punk, and got #1 in the Education category.
**And this is where you come in**:
As our** Customer Success Working Student** within the Partnership & Sales team, you'll be responsible for on-boarding and building strong relationships with our customers to turn them into our advocates. You will report directly to our VP of Sales and work closely to build an industry leading Sales & Customer Success team at simpleclub.
**How will you make an impact**:
- Establish and maintain successful relationships with our customers and build influence to convert customers into simpleclub advocates - as their first point of contact
- Guide our clients towards a successful implementation of our products and services
- Continuously work on creating additional value for our customers and ensure they are maximising the use of our learning platform as well as identifying new areas of expansion
- Contribute to our product development by passing customer feedback to our product team, you will be the customer voice at simpleclub
- Setting up goals on customer initiatives to improve customer management
- Bringing excellence, solid workflows and processes for the team
- You're ultimately driven by enabling our customers to use simpleclub to the best of their ability, leading to happy customers that stay customers forever
**What we value**:
- **Success-track. **You share our mission in setting customers up for success and excited to support our customer accounts
- **Outstanding verbal and written communication **in both German and English
- **Solution-oriented. **You bring an analytical and solution-oriented approach****:
- **Proactivity.** You can anticipate customer challenges and churn and proactively find solutions for it
- **Resilience.** You can turn customer challenges into opportunities by collecting feedback and providing feedback to our Product team in order to improve our app and its features
- **Time Management and university enrollment. **You have time to work 15-20h per week and are enrolled at a German university for a least one more semester.
**Bonus Points**:
- Previous experience in the education market
**What is in for you**:
- Work from anywhere
- Team events
- A great culture
- Join a purposeful mission
- Open communication
**simpleclub welcomes everyone. Yes, everyone**:
At simpleclub we are devoted to building an environment that promotes equality, inclusion, and diversity. We are on the path towards expansion and with that, we believe everyone's uniqueness should be celebrated and embraced. This is critical to our success and innovation. We want to build a product that is loved by everyone and we want the same to be reflected in our teams.
It is key to us that our employees bring themselves to work no matter what age, ethnicity, religion, citizenship, sexual orientation, disability status, neurodiversity, color of your skin, beliefs, gender, or else.
With this in mind, we are working to ensure simpleclub remains a diverse and inclusive environment for everyone.
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