Head of Customer Success
Vor 2 Tagen
**WORKER**BASE is the leading software provider for Dynamic Process Execution in Manufacturing. With our innovative software platform, we help our customers digitize their manual work processes and provide app-based workflows to make production more flexible. Our vision is a world where human workers and machines alike become part of the same digital ecosystem. Therefore we are looking for a new team member to join our **Customer Success team**, as the **Head of Customer Success** to play a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of our customers. **YOUR MISSION**: - You own all customer implementations and ensure consistent customer satisfaction with NPS > 85 - You drive growth across the customer base of at least 20% YoY - You build, manage, develop and retain the customer implementation team - You create and execute customer a success strategy that delivers a outstanding and consistent customer experience **YOUR PROFILE**: - You have at least 5 years of experience in a consulting / customer success role and.. - minimum of 2 years in a people management role - You have a strong drive to think strategically and develop pragmatic processes matching the strategy - You have experience in manufacturing and good knowledge of production methodologies - Your German language skills are on level C1 or above - You are able to regularly travel to customer’s sites **What WORKERBASE can offer you**: - The unique opportunity to be part of a revolution in the industry 4.0 - ** Great responsibility right from the start and the opportunity to shape where our business is going** - Competitive compensations and benefits packages - Investment in your personal growth - A global and growing team with diverse backgrounds to work with and learn from - Flexible and hybrid work environment - Cool office, food & drinks and company events - Great company benefits like Gympass and Jobrad - we are only getting started - so the sky's the limit **ABOUT US**: **WORKER**BASE is a challenger in the manufacturing industry that is now on the edge of making the next revolutionary step. We help our customers digitize their manual work processes and delight our users with intuitive replacements for what used to be cumbersome processes. Our customers are the best and most respected companies in the world, each a number one or number two in their respective markets and they rely on us to take the next leap in their digital transformation journey. Fighting paper and complicated legacy software is our daily goal.** WORKER**BASE brings a new degree of efficiency and delight to the manufacturing industry and we are looking for teammates that want to challenge the status quo with us. Our vision is a world where human workers and machines alike become part of the same digital ecosystem. We believe manual jobs do not need to be replaced by robots when we can use technology to help workers become more efficient instead. If you are ready to become a challenger of “we have always done it this way”, then we want to hear from you **WORKER**BASE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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