Sr Customer Success Manager
vor 2 Wochen
We are in an exciting phase of rapid growth at deepc. As we continue to grow, we have identified the need to strengthen our Customer Success functions to support the Revenue teams.As a Sr Customer Success Manager you will report to the Head of Professional Services and play a pivotal role in supporting deepc’s mission to deliver trustworthy AI solutions in healthcare.You will manage a portfolio of medical imaging customers, drive successful onboarding and platform adoption, and proactively foster long-term customer satisfaction and growth through education, relationship-building, and collaboration across teams.You will actively shape the customer journey as part of our Professional Services team, helping healthcare partners realize the full value and impact of deepc’s AI solutions.Key ResponsibilitiesManage a portfolio of medical imaging/healthcare customersServe as the primary point of contact for assigned customersEnsure successful onboarding and ongoing adoption of our platformProactively monitor customer health and identify opportunities for expansionManage renewals and work closely with sales on upsell opportunitiesConduct quarterly business reviews (QBRs) to review customer goals, usage, and satisfactionProvide customer education and training as neededCollaborate with support and engineering teams to resolve customer issuesGather customer feedback and advocate for their needs internallyYour Profile3-5+ years of customer success or account management experience, preferably in the medical imaging/healthcare software industryStrong understanding of SaaS business models and customer success best practicesExcellent communication, interpersonal, and relationship-building skillsAbility to analyze data, identify trends, and make data-driven recommendationsDemonstrated interest in AI, healthcare innovation, and/or digital health.Experience with customer health scoring, NPS, and other customer success metricsExcellent written and verbal communication skills in English and German are mandatory - other European languages are a plus.You enjoy a dynamic, highly driven, inspiring and diverse environment.If you are motivated about customer service topics, and want to learn in a fast-paced technology company, we would love to meet you
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Customer Success Manager
vor 1 Woche
Munich, Bayern, Deutschland Syncron Vollzeit 45.000 € - 75.000 € pro JahrSyncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:Supply Chain optimization,Pricing strategy,Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).Our company...
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Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland comstruct Vollzeit 700.000 € - 1.000.000 € pro Jahrcomstruct automates construction companies' commercial processes by extracting material data from delivery notes and invoices at the item level, enabling automated documentation, invoice entry, reconciliation, and workflows. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.We are looking for a...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland comstruct Vollzeit 60.000 € - 90.000 € pro Jahrcomstruct is the digital transformation SaaS platform for material procurement for the top construction companies building large infrastructure projects and visionary buildings. Our vision is to transform one of the least digitized industries. To achieve this, we need exceptional talent to help us bring the industry into the 21st century.We're looking for an...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Brainloop Vollzeit 60.000 € - 120.000 € pro JahrPosition Overview: The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Brainloop Vollzeit 90.000 € - 120.000 € pro JahrPosition Overview:The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as well as...
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Customer Success Manager
Vor 4 Tagen
Munich, Bayern, Deutschland comstruct ICT Vollzeit 60.000 € - 100.000 € pro Jahrcomstruct automates construction companies' commercial processes by extracting material data from delivery notes and invoices at the item level, enabling automated documentation, invoice entry, reconciliation, and workflows. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.We are looking for a...
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Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland f9f1d528-6ebd-458f-a10a-1b6255393f65 Vollzeit 65.000 € - 85.000 € pro JahrABOUT USOur mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to...
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Customer Success Manager
vor 20 Stunden
Munich, Bayern, Deutschland PTC Vollzeit 90.000 € - 120.000 € pro JahrOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
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Customer Success Manager
vor 4 Wochen
Munich, Deutschland addendum Pro VollzeitFür unseren Kunden, einen Verlag mit Sitz in München, suchen wir ab sofort einen Customer Success Manager (m/w/d) in Vollzeit zur Unterstützung des Teams. Gesucht wird im Rahmen der Arbeitnehmerüberlassung.Das können Sie sich von einer Zusammenarbeit mit uns erwarten:Kostenlose, schnelle und bedarfsgerechte VermittlungLeistungsgerechte Entlohnung ab...
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Customer Success Manager
vor 3 Wochen
Munich, Deutschland addendum Pro VollzeitFür unseren Kunden, einen Verlag mit Sitz in München, suchen wir ab sofort einen Customer Success Manager (m/w/d) in Vollzeit zur Unterstützung des Teams. Gesucht wird im Rahmen der Arbeitnehmerüberlassung.Das können Sie sich von einer Zusammenarbeit mit uns erwarten:Kostenlose, schnelle und bedarfsgerechte VermittlungLeistungsgerechte Entlohnung ab...
