Professional Collections Retail Italy

**Aufgaben**:

- We put Mercedes-Benz vehicles on the road - with passion and commitment _

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg

Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environments and having a strong drive to further improve their conversation and negotiation skills.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts and a well-equipped fitness studio in our office building. You will find further information about our house and its benefits here Within a team of passionate, talented and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you yourselves organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week. As we are a multinational and multilingual department, our department language is English.
- Be a part of this exciting and dynamic challenge and join our Italian Team**These challenges await you:
- Designate and optimize conversation strategies to identify and cope with different customer attitudes
- Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
- Cooperate and liaise with colleagues of different departments based in Italy on individual matters such as customer complaints, correction of invoices etc.
- Handle bankruptcies and prepare criminal complaints in case of embezzled vehicles
- Steer and manage third-party agencies based in Italy to arrange for repossession and transport of vehicles and remarketing

**Qualifikationen**:
**What you bring to the table:
- More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself
- Completed bank or commercial education or additional qualification desirable
- Experience in debt collection and customer service
- Experience in conflict resolution and customer retention
- Experience in working in a shared service environment
- Fluent Italian language skills, English at advanced Level, additional language skills are considered as a plus

**Personal skills:
**- Driven to win
- Driven to continuously improve
- Perseverance
- Negotiation and communication skill
- Assertiveness
- Excellent teamwork skills
- Reliable and self-reliant way of working

**Additional information**:
This is a full-time job (also suitable for part-time) and temporary position.
- It doesn’t work completely without formalities.