Premier Technical Support Specialist

General Information
Req #
100016313
**Career area**:
Services
**Country/Region**:
Germany
**State**:
North Rhine-Westphalia
**City**:
Essen
**Date**:
Monday, October 6, 2025
**Additional Locations**:

- Germany

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Description and Requirements
Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way ?
Then you are exactly the person we are looking for
We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.
**Your tasks**:
Assisting customers with troubleshooting and problem resolution
Explaining of technical issues in a comprehensible and simple manner
Ensuring an outstanding customer experience through empathetic and professional service
Documenting of customer inquiries and solutions in the ticketing system
**Your profile**:
Advanced knowledge of IT and technical understanding
Customer service or technical support experience is a plus
Ability to simplify technical concepts
Positive attitude, empathy and patience when dealing with customers
Problem-solving skills
Ability to work in a team and willingness to work together in a dynamic environment
Flexibility and the ability to quickly adapt to new situations
Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics
Excellent communication skills in German (C1 - C2) and in English (at least B1-B2)
**What we offer**:
Employee Share Purchase Plan
Employee Assistance Program, e.g., for health, legal & financial consultancy
Pension Plan
Meal Allowance / Lunch Vouchers
Internal E-learning Development Platform Available for Employees
Specialized Development Trainings (based on nomination process)
Employees Groups (LGBT+, WILL, etc.)
Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
Job Rad (Bike Leasing)
Mobile phone + 3 Sim Cards for Mobile Working
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
**Additional Locations**:

- Germany
- Germany

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.