Order Management

Standort: München, Germany

Together, we are shaping the world around us to build the future - here and now Our experts’ competences and cultural backgrounds are unique in their diversity. Today, they develop solutions for the data-based, autonomous and immersive world of tomorrow - from autonomous vehicle control systems to collaborative combat systems, from interconnected cockpits to safe clouds and cyber-secure communication, from self-learning radar systems to virtual reality solutions for training and predictive maintenance. Passion for innovations and cutting-edge technologies is our motivation.

As a recognized part of the German high-tech industry, we develop tomorrow's key technologies today. We offer innovative, highly secure, robust and highly available communication, information and control systems as well as services for safe land, air and maritime traffic, for civil and military safety and protection requirements, and in the field of digital identity and cyber security. Furthermore, we develop and manufacture satellite components for national programs and for the global market.

We have the right solutions for the protection of personal, business or authority data. Companies and governments trust in our technologies to securely and reliably handle their digital interactions with humans. Our identity management and data protection technology ensures security in the financial markets or during border crossing. We offer comprehensive software and service solutions for digital banking and payment services as well as solutions for the challenges of increasing connectivity and the growing IoT market. More than 30,000 organizations use our technologies for checking the identity of persons and things, for granting access to digital services, or for analyzing and encrypting large data volumes.

Thales Deutschland with its headquarters in Ditzingen has about 3,900 employees at 9 locations with their own production and development.

**Order Management and Service Specialist (M/F/d) in full or part time (Ref.Nr. R0181750)**

**For our activities in the field of cloud protection and licensing at our location in Munich**

**You will enjoy having this responsibility**:
As an Order Management and Service Specialist, you will ensure the most challenging, complex and high revenue customer orders are processed in an efficient and timely manner.
You will take care that they are in compliance with company requirements, quality expectations, and help ensure an excellent customer transaction experience.

**It also involves the following tasks**:

- Managing the depth and breadth of a customer order; from creating, to delivery, to billing
- Interpret complex contracts including customer purchase orders, in order to accurately book, manage and deliver orders according to requirements
- Provides testing support for enhancements that increase effectiveness, efficiencies and customer satisfaction.
- Understand how to utilize and communicate results of testing to larger groups
- Work with cross-functional teams and various systems to ensure compliance with pricing, discount approvals, exports and security
- Mastery of data entry of processes ensuring integrity, accuracy and confidentiality
- Manages and fulfills administrative requests coming in through multiple channels
- Correspond with customers in a highly formal and professional manner and communicates effectively, efficiently and professionally with our customers
- Investigates, coordinates and resolves order issue
- Learn and maintain an in-depth knowledge of the Cloud Protection & Licensing (Security) products with a keen eye for detail, follows procedures and matrices to determine pricing and discount levels based on the service level of the Distribution, Reseller or End Users
- Create new work-flows using Oracle, excel and other tools to book, reconcile usage and bill the customer ahead of automation with respect to our cloud products

**You have**:

- Bachelor’s degree or equivalent combination of work experience
- First professional experience within high-tech industry (telecom, networking, security) e.g. in a customer service or order management role
- Detail oriented problem-solver with exceptional communication skills; have the distinct ability to pick up software tools and contractual concepts easily
- Extreme attention to details and a creative problem solver
- Articulate communicator both written and verbal in english language

**Do you want to know more? The Talent Acquisition Team looks forward to hearing from you**:
**Christian Frey**

Tel.:
+49 (0) 7156 353 36203

**What we offer you**:
We understand the needs and interests of all people at Thales. The personal and professional development as well as the advancement of teams are very important to us and we invest a lot. We offer a wide portfolio of training opportunities. We honour accomplishments and provide an attractive compensation policy.

An open dialogue and transparency are actively pr