Customer Support Agent

vor 23 Stunden

Sankt Julian, Deutschland eCabs Vollzeit

**About Us**:
eCabs Technologies is a leading provider of ride-hailing software powering mobility operators across Europe. Our platform enables clients to launch, scale, and manage their operations through white-label apps, advanced dispatching, and real-time control systems.

We are growing our Customer Experience team and looking for a **Customer Support Agent** to help us deliver timely, effective, and configuration-level support to our live customers.

**The Role**:
As a CSA, you will be responsible for handling support tickets, resolving user and configuration issues, and collaborating with internal teams to ensure service quality and client satisfaction.

This is not a call center role. It requires a strong grasp of platform workflows, attention to detail, and the ability to communicate clearly with professional users in live operational environments.

**Responsibilities**:

- Respond to customer issues through our support portal
- Troubleshoot and resolve configuration-related or usage issues
- Escalate product bugs appropriately using internal tools
- Assist clients with feature setup and platform usage
- Contribute to internal support documentation and FAQs

**Requirements**:

- Previous experience in a support, technical operations, or software-related customer role
- Strong communication and problem-solving skills
- Professional fluency in English (written and spoken)
- Familiarity with SaaS tools or operational platforms is an asset

**What We Offer**:

- A stable, full-time role in a fast-growing tech company
- Regular office hours - **no night or weekend shifts**
- Career growth opportunities in Customer Success, Implementation, or Product Support
- Competitive salary with performance-linked reviews

  • Customer Support Agent

    vor 1 Woche

    Sankt Julian, Deutschland Traffic Label Vollzeit

    **Customer Support Agent (Malta Office)** Traffic Label Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we’re looking for energetic, service-minded people to join us on this exciting journey. About the role As a Customer Support Agent, you’ll be the first point of contact for our players and...

  • Customer Support Agent

    vor 1 Woche

    Sankt Julian, Deutschland Sportingtech Limited Vollzeit

    **Role Overview**: The purpose of the role is to manage and improve the Customer Service experience of our customers. To ensure they receive excellent, effective and efficient support while also working closely with the rest of the support team and other members in order to provide the best solutions to our customers. Act as a first point of contact, log...

  • Customer Support Specialist

    vor 2 Wochen

    Sankt Julian, Rheinland-Pfalz, Deutschland eCabs Vollzeit

    At eCabs Technologies, we build mobility technology that powers transport operators across Europe and beyond. From ride-hailing platforms to logistics and driver management tools, our technology helps businesses move people and goods efficiently, reliably and sustainably.Our team is made up of passionate problem-solvers and innovators who share a belief in...

  • Customer Support Representative

    vor 2 Wochen

    Sankt Julian, Deutschland JUJUR Vollzeit

    Position: Customer Support Representative Location: St. Julian's, Malta (hybrid) Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Assist in reporting technical issues and provide market insights to support the management team. - Maintain accurate customer records in compliance with data protection protocols and ensure achievement of...

  • Customer Support Advisor

    Vor 3 Tagen

    Sankt Julian, Deutschland LiveScore Group Vollzeit

    **The Role** Do you live and breathe sports? Are you fluent in Dutch? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation! You need to be flexible on...

  • Customer Support Advisor

    Vor 3 Tagen

    Sankt Julian, Deutschland LiveScore Group Vollzeit

    **The Role** Do you live and breathe sports? Are you fluent in Bulgarian? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation! You need to be flexible...

  • Customer Support Representative Portuguese Speaker

    Vor 6 Tagen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **WHO WE ARE** iGaming Platform develops innovative iGaming software products for online casinos. Our simple and intuitive UI makes it easy to change content, update offers and promotions, and even the layout of your casino site in just a few quick and easy clicks. YOUR RESPONSIBILITIES - Assist customers with registration, bonuses, marketing campaigns,...

  • Vip Customer Support Representative Portuguese

    Vor 6 Tagen

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **WHO WE ARE** iGaming Platform develops innovative iGaming software products for online casinos. Our simple and intuitive UI makes it easy to change content, update offers and promotions, and even the layout of your casino site in just a few quick and easy clicks. **YOUR RESPONSIBILITIES** - Build strong personal relationships with the VIP players to...

  • Customer Operations Project Coordinator

    vor 1 Woche

    Sankt Julian, Deutschland Tipico Vollzeit

    **Company Description** Our Lineup** We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments...

  • Technical Support Specialist, Malta

    vor 1 Woche

    Sankt Julian, Deutschland Yolo Group Vollzeit

    Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, we are committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 800 Yoloers, the Group’s disruptive DNA is matched only by a...