Customer Operations Project Coordinator

**Company Description** Our Lineup**

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
**Job Description** Your daily pitch**

As a **Customer Operations Project Coordinator (M/F/x)** your main focus lies in identifying process improvements within our Customer Operations department. You will be collaborating closely with the relevant stakeholders and the Customer Operations Optimization Manager to solve technical obstacles, ensuring a smooth operational flow. The holder of this role represents a connecting link between our consumer facing and our operational teams, working toward consistently elevating the customer

experience.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face - because we’re looking for a **Customer Operations Project Coordinator (M/F/x)** to join the team

**Your playing field**
- ** Optimization.** You will be responsible to optimize product flows and operational processes acting as a facilitator between operational, customer facing and technical departments, as well as 3rd party providers.
- ** Testing.** Carrying out User Acceptance testing as well as providing trainings to the operations team is a crucial part of this role after assisting in the implementation of new tools and features.
- ** Monitoring.** Monitor processes to identify technical bugs and liaise with vendors and product owners to ensure technical improvements take place.
- ** Documentation.** You are documenting business requirements following the department guidelines and methodologies.
- ** Flexibility.** Assist the Customer Operations Optimization Manager with any other ad-hoc tasks.

**Qualifications** Which skills should you bring to the pitch**
- ** Experience. **You bring first years of relevant experience in a similar role, preferably within the iGaming industry.****:

- **Language skills. **English is the official language in our Malta office, therefore fluent English language skills are essential. As the #1 sportsbetting provider in Germany, German language skills are desirable but not essential.
- ** Data Driven**. Analytical affinity combined with a strong understanding of data helps you to understand technical problems and enables you to solve these challenges.
- ** Self-driven. **You are an eager and motivated professional who is able to identify potential needs and gaps and being an advocate for collaboration to find the best solution possible to close these.
- ** Project Management. **You have experience in project management and are passionate about streamlining processes. Combined with your customer-centric approach, you achieve efficiency and effectiveness in your daily work.
- ** Ownership & Accountability. **Proactively embrace new challenges and take full responsibility for the smooth running of important improvements.

**Additional Information** This is how we score with you**
- ** Established International Group. **We have a solid foundation on which to grow.
- ** Personal and Professional Growth. **We offer you opportunities to develop and grow to unlock your potential.
- ** Relocation Support. **To make your move to Malta as smooth as possible.
- ** Competitive Package. **We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- ** On-site childcare. **We’ve got a game plan to support you and your 3+ year old kids.
- ** Sports Incentive. **We want you to remain active and will subsidise a gym membership of your choice.
- ** Modern offices. **Our very own Tipico tower provides an open plan space with the latest technology.
- ** Events. **Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- ** Supportive Environment. **We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?