Customer Support Agent

Vor 2 Tagen

Sankt Julian, Deutschland Sportingtech Limited Vollzeit

**Role Overview**:
The purpose of the role is to manage and improve the Customer Service experience of our customers. To ensure they receive excellent, effective and efficient support while also working closely with the rest of the support team and other members in order to provide the best solutions to our customers. Act as a first point of contact, log Interaction and identification of customer. This will involve 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within the company.

**Responsibilities**:

- Provide 1st level general support by mail to customers and partners or assure a proper escalation to the 1st level technical support: support on online self-service tools
- Support ticket management: enter, change, and manage requests related to support tickets in cooperation with IT Staff.
- Provide support to the customers by solving complaints
- Proactive information communication
- Complete documentation and follow up on all commitments and customer details
- Actively create/modify CRM and knowledge databases
- Collaborate with IT Development and Sales on new product launches
- Participate in the interaction center’s continuous improvement process
- Liaise between customers, After-Sales and Marketing

**About you**:

- Fluent in Portuguese and English
- iGaming experience
- Previous experience in customer support
- Previous experience in the IT Customer field is an advantage
- Ability to multitask (logging queries while speaking with customers)
- PC skills (Microsoft, Windows, ERPs, JIRA)
- Capacity to learn basic technical concepts is essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative, but also as part of a team
- Strong verbal and written communication skills are required
- Flexible and have the ability to learn quickly
- Previous CRM experience would be considered an advantage

  • Customer Support Agent

    Vor 2 Tagen

    Sankt Julian, Deutschland Traffic Label Vollzeit

    **Customer Support Agent (Malta Office)** Traffic Label Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we’re looking for energetic, service-minded people to join us on this exciting journey. About the role As a Customer Support Agent, you’ll be the first point of contact for our players and...

  • Customer Support Agent

    vor 1 Woche

    Sankt Julian, Rheinland-Pfalz, Deutschland Traffic Label Vollzeit 25.000 € - 40.000 € pro Jahr

    Customer Support Agent (Malta Office) Traffic LabelBe part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we're looking for energetic, service-minded people to join us on this exciting journey. About the roleAs a Customer Support Agent, you'll be the first point of contact for our players and...

  • Customer Support Specialist

    vor 9 Stunden

    Sankt Julian, Rheinland-Pfalz, Deutschland eCabs Vollzeit 25.000 € - 40.000 € pro Jahr

    At eCabs Technologies, we build mobility technology that powers transport operators across Europe and beyond. From ride-hailing platforms to logistics and driver management tools, our technology helps businesses move people and goods efficiently, reliably and sustainably.Our team is made up of passionate problem-solvers and innovators who share a belief in...

  • Customer Support Representative Portuguese Speaker

    vor 6 Stunden

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **WHO WE ARE** iGaming Platform develops innovative iGaming software products for online casinos. Our simple and intuitive UI makes it easy to change content, update offers and promotions, and even the layout of your casino site in just a few quick and easy clicks. YOUR RESPONSIBILITIES - Assist customers with registration, bonuses, marketing campaigns,...

  • Customer Care Advisor

    Vor 7 Tagen

    Sankt Julian, Deutschland LiveScore Group Vollzeit

    **Hybrid working: 2 days in the office per week** **The Role** At the beating heart of LiveScore, we are looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team. A Customer Care Advisor is unique cross-skilled role (Responsible Gambling & Customer Support) which...

  • Vip Customer Support Representative Portuguese

    vor 6 Stunden

    Sankt Julian, Deutschland iGP Operations LTD Vollzeit

    **WHO WE ARE** iGaming Platform develops innovative iGaming software products for online casinos. Our simple and intuitive UI makes it easy to change content, update offers and promotions, and even the layout of your casino site in just a few quick and easy clicks. **YOUR RESPONSIBILITIES** - Build strong personal relationships with the VIP players to...

  • Customer Operations Project Coordinator

    Vor 2 Tagen

    Sankt Julian, Deutschland Tipico Vollzeit

    **Company Description** Our Lineup** We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments...

  • Technical Support Specialist, Malta

    Vor 4 Tagen

    Sankt Julian, Deutschland Yolo Group Vollzeit

    Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, we are committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 800 Yoloers, the Group’s disruptive DNA is matched only by a...

  • Customer Support Für Führende Bank

    vor 6 Stunden

    Sankt Julian, Deutschland Job Traveler Vollzeit

    **Das erzählst du bald auf **Partys**: Ich arbeite für eine private Bank auf Malta, reguliert und lizenziert nach den Regeln der Europäischen Union. Wir bieten unseren Kunden Kredite, Kreditkarten-Produkte, Festgeldanlagen und Unternehmenskonten. Unsere Stärke? Wir wissen, was unsere Kunden wollen. Unsere Produkte passen wie die Faust aufs Auge zu ihren...

  • Customer Optimisation Operations Specialist

    Vor 4 Tagen

    Sankt Julian, Deutschland Tipico Vollzeit

    **Company Description** We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung,...