Customer Service Executive

vor 21 Stunden

Duesseldorf, Deutschland AmerisourceBergen Vollzeit

- What you will be doing
Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
- Communicate with multiple external and internal customers
- Adhere to all procedures, work instructions, and regulatory requirements in performing the job
- Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
- Maintain accurate information regarding shipment status
- Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
What your background should look like
Post-secondary education or equivalent in a related discipline;
- Minimum of 2 years experience in a warehouse customer service role;
- Strong work ethic, sense of responsibility, high level of attention to detail;
- Proactive customer focus;
- Ability to work in a team and independently as well as with mínimal supervision;
- Ability to multi-task in a fast paced environment;
- Self-starter, efficient, organized;
- Capable of consistently producing high quality work under pressure and in a timely fashion;
- Strong proficiency in order entry systems;
- Excellent problem solving ability; and
- Mandatory ability to communicate clearly in English and German

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit


Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier (Deutschland) GmbH

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

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