Account Executive

Vor 3 Tagen

Duesseldorf, Deutschland HH Global Vollzeit

Purpose of the job:
The Account Executive will be responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with SLA’s.

As the Account executive you will manage projects and liaise with suppliers and clients, delivering excellent customer service whilst delivering the day to day production contractual print requirements. You will coordinate the production process and process orders in line with the client brief and the client expectations.

This is a fast paced role dealing with a variety of marketing and commercial print projects. You will be required to build and develop relationships with key stakeholders whilst primarily delivering excellent customer service.

Key Responsibilities:

- Support Account Manager
- Provide technical input and advice on promotional/merchandise projects as required
- Take briefs from the client and ensure requirements such as spec and critical dates are captured
- Produce detailed specifications for internal and external clients
- Brief suppliers on client requirements
- Monitor projects to ensure they are delivered to specification, on time and in line with SLA’s
- Ensure activity is recorded using the designated company tools
- Maintain a full understanding of the broad range of HH’s services and pass details on to the client
- Implement new methods and procedures as required
- Ensure invoicing procedures are followed
- Manage and fulfill client expectations
- Manage day to day operational requirements
- Build and develop relationships with key stakeholders
- Deliver excellent customer service to clients, suppliers and internal stakeholders

Knowledge, Skills & Experience:

- Experience working within an Operational role in the promotional and/or merchandise business
- Experience working within a client services environment directly engaging with clients
- Numerate with a strong commercial understanding
- Ability to manage multiple projects simultaneously
- Strong time management and prioritisation skills
- Experience of finding solutions
- Keen eye for detail

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