Customer Service Representative

Hiring Path: - Open to the public Who May Apply/Clarification From the Agency: For USEFM - FP is 07. Actual FP salary determined by Washington D.C. - All Interested Applicants / All Sources Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details: Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply. Summary: The work schedule for this position is: - Full Time (40 hours per week) Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Not Required **Duties**: This is one of four positions in Management Assistance Center (MAC), our "one-stop shop" for management support services to customers. The MAC supports Locally Employed (LE) staff and US Direct Hires (USDH) and their families assigned to the US Embassy in Berlin as well as those assigned to the consulates in Hamburg and Leipzig. Incumbent assists incoming USDH employees with pre-arrival communication and appointment scheduling, coordination with the make ready team to assure constant readiness of the residence, welcoming the new families at the residence and providing residence familiarization tour. They assist with administrative tasks such as developing biometric pictures, filling out forms for opening and closing bank accounts, different local services, obtaining a local driver’s license and providing the MAC check-in briefing. Incumbent provides information regarding importing pets, vehicles, tracking shipment of household goods and liaison with the General Services Office (GSO) section. Incumbent establishes work relationships with local businesses that are used by the embassy community to improve the process for ordering and canceling services. **Qualifications and Evaluations**: - Requirements: Two years’ experience in a customer-focused work environment, with emphasis on written and oral communication. - Education Requirements: Completion of secondary school (German: school leaving certificate, America: American High School Diploma or GED) is required. - Evaluations: Position requires fluent language skills in English (speaking/reading/writing). Position requires good working knowledge language skills in German (speaking/reading/writing). **This may be tested.** **EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. - Qualifications: All applicants under consideration will be required to pass medical and security certifications. **Benefits and Other Info**: - Benefits URL: - Review our Benefits - Agency Benefits: Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits. For EFMs, benefits should be discussed with the Human Resources (HR) Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office. - Other Information: HIRING PREFERENCE ORDER: 1. AEFM / USEFM who is a preference-eligible U.S. Veteran* 2. AEFM / USEFM 3. FS on LWOP and CS with reemployment rights** - IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given. **This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.